[Fixed] Bug: Delayed Revenue Report & Promotional Emails Delivery
Hello instructors,
We’ve received several reports of the September Revenue Report not displaying as expected, as well as Promotional Emails and Educational Announcements not being sent out. We understand the importance of these features and apologize for any inconvenience caused. Our Engineering team is working diligently to resolve both issues.
Please continue to report any issues to our Instructor Support team or use this thread to document them. Once we have additional information, and/or once this is resolved, we will update this thread.
We appreciate your patience and cooperation as we work through this matter.
Teach On,
The Udemy Instructor Team
Comments
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Hi @Bella
,yes my email was delayed for 2 days and I got complaints from my customers already because all prices are higher now ( than I promised in the email.)
Thank youSebastian
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Most things that break on Udemy is mostly inconveniences (revenue report, late payment, dashboard, ...).
When it is our VERY limited marketing capability within Udemy it is a big problem, it directly corelates to lost revenue for us.
I am not sure what the fix here is, for my courses I will just try to avoid getting too close to the end of the month, because that sale is effectively lost for us.
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Yes the only repair would be a third promo email for September .
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Now whole udemy site is down.
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Hi @Sijal_Ahmed
, an incident was recently reported that may impact all users. Users are likely seeing/experiencing The search result page is down.Our team is currently working to restore normal performance levels.
Please follow Udemy Status for up-to-date information on the incident and to receive information on when the issue has been resolved.
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For me the Announcements, Revenue, and Q&A pages are also down/not loading.
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Thanks for the info, @Bella
! September revenue is definitely off for me -- showing much lower than expected based on the number of enrollments. I also experienced the extreme slowness (and inability to view text lectures / articles) a few hours ago, but that seems to be better now.1 -
Let’s appreciate this issue was announced here. It’s quite normal we may have technical glitch in every system !!
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Thanks. Issue was solved within 30 minutes or so. Thanks for keeping us updated.
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Now I am observing this trend in revenue report (Check column for Date).
(Personal Information Removed)
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I think the issue has been resolved.
I can see the data matching as per dates.
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@Bella
we would appreciate a post when any of the above issues are resolved.I am holding up promotional emails till it is confirmed that's working fine
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Hi @Maged-Koshty
, absolutely, I will update this thread and all other threads where these issues were raised once they have been resolved.Thank you for your patience!
Bella Almeida
Udemy Community
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Most instructors are hurting because of lower sales and this just stings a bit more.
Are there any plans to help us make up this revenue? Perhaps a "rev share holiday" where the rev share drops to 30% (udemy's cut) for the rest of the year.
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I agree to suggestion from one of the instructors @SebiGloeckner
about amending the loss of time in promotions and announcements. One more coupon and opportunity to send one more promotional announcement will greatly help.Best regards,
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Hello everyone, the issue with the September Revenue Report not being updated is now resolved. If you continue to experience any problems, please reach out to instructor support so our team can further assist you. Thank you for your collaboration!
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Noted. Thanks @Bella
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Hello everyone,
Thank you for your patience as we worked through these issues. Our Engineering team has confirmed that the Promotional Announcements issue has now been resolved!
Our Instructor Support team will be reaching out directly to the instructors who have been affected.
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It looks like that I have encountered Promotion email delay problem now. I have sent out an promotion email for my new course on Oct. 24 2022, but till now, it seems no one has received that mail yet! Could you help?
Thanks.
Tom Liao
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After I post my last message here, I went to the announcement page and duplicated that promotion message and sent it again, now it sent. People start to receive that promotion now. Problem solved. Thanks.
Tom Liao
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I am also having this issue now. I sent a promotional announcement an hour ago and up to this moment it is not delivered.
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Hi @Oznur
,I apologize for the inconvenience you're experiencing with Promotional Announcements and reaching our support team.
To resolve this issue promptly, could you kindly reach out to our support team via email at instructorsupport@udemy.com?
Thank you so much!
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