Site maintenance tomorrow, August 6

Bella
Bella Posts: 3,694 traveler rank
in Community News

Hey everyone! Udemy will be going through site maintenance tomorrow, August 6 from 6-9 am Pacific Time. The website (Udemy.com) and all related sites will be down or running slowly during this time, so we recommend holding off on publishing any new courses or making edits during this time.

The site maintenance is necessary to ensure long-term stability and optimal performance of the site. We apologize for any inconvenience this may cause, but we want you to know so you can plan ahead.

If you have any questions or concerns, please contact our support team.

Comments

  • SeanFowler063
    SeanFowler063 Posts: 59 storyteller rank

    is there any payment delays expected as a result of site maintenance ?

  • DrPhil_
    DrPhil_ Posts: 5 researcher rank

    @SeanFowler063
    Looks like there may be... I haven't received payment, yet.

  • SeanFowler063
    SeanFowler063 Posts: 59 storyteller rank

    Same here

  • Bella
    Bella Posts: 3,694 traveler rank

    Update: Site maintenance complete

  • Bella
    Bella Posts: 3,694 traveler rank

    Hi @SeanFowler063
    and @DrPhil_
    I'm checking this with my team and will get back with more information as soon as possible!

  • SeanFowler063
    SeanFowler063 Posts: 59 storyteller rank

    Thank you Bella just need an update

  • EveWilliams
    EveWilliams Posts: 158 specialist rank

    I have a big bill to pay and a payment delay is not good!

  • SeanFowler063
    SeanFowler063 Posts: 59 storyteller rank

    same boat

  • LawrenceMMiller
    LawrenceMMiller Posts: 2,376 rolemodel rank

    @Bella
    Can you give us an update on the computer maintenance? Sales are not updating. So far I have one sale today that was recorded in the early hours of the morning. Nothing since. That is not possible given what is normal buying behavior.

    It may be that payment is delayed, but that doesn't bother me. It will come.

  • SeanFowler063
    SeanFowler063 Posts: 59 storyteller rank

    Annnnd I Just got payed, Thank you, I hope Eve and Drphil are there as well.

  • Bella
    Bella Posts: 3,694 traveler rank

    Hi everyone,

    I heard back from my team about this and it appears that payouts delay are expected due to the site maintenance - we apologize for this inconvenience. Please rest assured they will still be sent out today.

    Hi @LawrenceMMiller
    , I also checked with our IT team about the sales update and I'll make sure to reach back out once I have more information! Thanks for your patience.

    Let me know if you have any other questions!

  • SeanFowler063
    SeanFowler063 Posts: 59 storyteller rank

    Thank you Bella

  • SekhmetReiki
    SekhmetReiki Posts: 31 trailblazer rank

    Hello,

    I need your assistance please as I did not receive the monthly payment and still can’t access my account even though the Maintenance ended.

    Thank you

    20DFCA3A-9EB6-40E5-A25B-620363898341.png

    80CDB413-A1B8-4C60-98F1-0BF188678D05.png

  • Bella
    Bella Posts: 3,694 traveler rank

    Hi @SekhmetReiki
    , I'm sorry you're experiencing issues with your account. The maintenance is over and the site is completely back up now, could you reach out to instructorsupport@udemy.com showing these screenshots so they can take a closer look at this for you? The team is best equipped to troubleshoot it.

    As for your monthly payment, as informed earlier, delays are expected but you should still receive it today. We appreciate your patience as our team works to ensure our instructors' payouts are complete as soon as possible.

    Bella Almeida

    Udemy Community

  • SekhmetReiki
    SekhmetReiki Posts: 31 trailblazer rank

    Thanks, will do

  • AbdulBari
    AbdulBari Posts: 14 traveler rank

    Hello @Bella
    ,

    I have not yet received my payments. Is there a delay or i should contact.

  • ElianaC
    ElianaC Posts: 5,709 Udemy rank

    Hi @AbdulBari
    You can send an email to instructorsupport@udemy.com so the team can provide you more details about your payment status.

    Eliana Cerna

    Udemy Community

  • RajaBiswas
    RajaBiswas Posts: 11 traveler rank

    Hi @Bella
    ,

    Unfortunately, I haven't received my Payment after the Site Maintenance yet..

    I have already contacted the instructor support team.

    Please look into it.

    Thanks

  • Bella
    Bella Posts: 3,694 traveler rank

    Hi @RajaBiswas
    , we apologize for the inconvenience this has caused. I see you contacted the right team, so now you just need to wait for them to get back to you with the next steps. Moderators don't have access to the necessary tools to assist you here in the community, but our Instructor Support team will continue to help you via email so you can receive your payment ASAP. Thank you for your continued patience.

    Bella Almeida

    Udemy Community

  • ibrahimcaner88
    ibrahimcaner88 Posts: 56 traveler rank

    Hello,

    I cant open my instructor screen anymore. Today i tried to fix some problems about one of my course.I sent to the udemy teams to check it.But now i look at my screeen, it doesnt work.It says there is a problem.Its general problem for everyone?Or am i banned? How can i understand this?

    I worry so much...Cos i create 10 courses since today :((((

  • SeanFowler063
    SeanFowler063 Posts: 59 storyteller rank

    Bella are we expecting another Site Maintenance next month and if so is it going to be on payday?

  • Bella
    Bella Posts: 3,694 traveler rank

    Hi @ibrahimcaner88
    , I'm sorry to hear you're having issues accessing your instructor page. I can see that you contacted our team at instructorsupport@udemy.com and they already replied. If you continue to have problems, don't hesitate to let them know so they can further investigate.

    Bella Almeida

    Udemy Community

  • Bella
    Bella Posts: 3,694 traveler rank

    Hey @SeanFowler063
    , we do not expect to have another site maintenance next month, but we will surely let our community know if that changes.

    Bella Almeida

    Udemy Community

  • ElianaC
    ElianaC Posts: 5,709 Udemy rank

    Hi @Zulakha Arif
    Our minimum for a course is that it contains at least 30 minutes of video content contained within at least 5 lectures. This page is full of information about teaching on Udemy.

    Eliana Cerna

    Udemy Community

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