Failed Verification
Hi, Everyone! I have a problem in verification. In the first step of udemy verification, I filled in my name, birth year, month and ID number, and then the prompt (Continue to Persona) appeared, as shown: Unable to verify. Action needed within 30 days. So, I followed the prompts and clicked on continue to persona. I was asked to upload my passport, but I didn't have one, so I uploaded the front of my ID card. The final result is that couldn't verify photos. I would like to ask; Is there any other way that I can complete the verification without a passport? Maybe I can fill in my name, birthday and ID number again. I'm not sure if I filled in wrong information. I do wrote a letter to provided email account, but i just recieved some automatic reply. I do not know what to do next. I am in a hurry, and I would appreciate it if you could offer some practical solutions to the above problems.
Comments
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There are certain things you need to remember for persona
- Always provide your government approved id wherein the details are clear such legal name and D>O>B
- Provide the entire id (the whole id should be visible )
- You can use a photo sharpener and scan your id with this so that photos and data will be cleared
- If you are unable to do so mail at support udemy
- There are list of documents you can choose as a ID
- one your complete these id process do the face verification carefully but taking posture it asked
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Email Udemy at verification@udemy.com
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The same thing happened to me. I recommend that you check your email inbox as they may have left you a message there, if not, write an email to verification@udemy.com
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I solved it, thank you!
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THX!
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THX, too!
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