Udemy loads 720p in Firefox/Chrome 1080p in mobile apps

Hackerman
Hackerman Posts: 5 researcher rank
in Audio and video solutions

Hi Udemy,

All the courses are streamed in 720p video on my desktop computer, whereas on mobile app both android and iOS it automatically streams in 1080p, can you please provide any solution for that. Thank you

Comments

  • ElianaC
    ElianaC Posts: 5,502 Udemy rank

    Hi @Hackerman
    Udemy employs an “Adaptive Streaming” player for course videos. This option is not yet available for all Udemy courses, but we’re always happy to enable it by instructor request. When enabled, it means that students can choose an “Auto” streaming option for the course video. With this Auto option, 1080p streaming is possible, if the student has the streaming capability and necessary screen size to take advantage of 1080p.

    To get adaptive streaming enabled for your course, please reach out to our team here will be happy to set it up for you.

    Hope this helps!

    Eliana Cerna

    Udemy Community Moderator


  • Unknown
    Unknown

    So the bad ratings triggered by the low quality audio are actually due the platform using lower resolution content and nothing to do with content we uploaded. Is that fair?

  • Hackerman
    Hackerman Posts: 5 researcher rank

    the Problem is there for more than a year now!! @ElianaC

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