I do use real human audio, but my courses are still banned...

Hi,

My Udemy courses remain banned as the platform consistently accuses me of using text-to-speech audio.

However, I have recorded the course in a professional studio and have attached receipts to prove it.

Unfortunately, Udemy Trust & Safety is unresponsive to my emails.

What can I do in this situation?

It is a significant blow to me since I've invested a substantial amount of effort and money in creating these courses.

Is there anybody encountering a situation like this?
How can I solve this problem?

Kindly assist me.

Comments

  • Bessy
    Bessy Posts: 945 Udemy rank

    Hi @Acelearning
    Thank you for your post!

    We are sorry to hear your courses were banned. Unfortunately, we can't provide account-level support in the community, but we can confirm that we received your message. The team should follow up with you soon.


    Thank you for your patience.

  • Alexia
    Alexia Posts: 457 mentor rank

    Maybe consider a voice over your content that’s recorded? There are some guidelines with audio HERE. And then send a sample video with audio before you proceed to make sure it’s compliant.
    @Acelearning

  • SSAA
    SSAA Posts: 203 specialist rank

    On a side note, I really like that manga-style animated character that reads the text in one of your promos. It looks cool! Is this some kind of free software or paid software you use for that?

  • I understand your frustration with your Udemy courses being banned. Here are some steps you can take to address this issue:

    1. Contact Udemy Support: Reach out to instructorsupport@udemy.com so they can verify your account and provide you with details.
    2. Review Udemy’s Guidelines: Make sure your courses comply with Udemy’s guidelines. This includes ensuring that your audio is not text-to-speech, which Udemy might mistake for AI-generated audio.
    3. Provide Evidence of Compliance: If you have recorded the course in a professional studio, provide receipts or other forms of evidence to prove it.
    4. Patience and Persistence: Keep in mind that resolving such issues can take time. Be patient and persistent in your communication with Udemy’s Trust & Safety team.

    Remember, many instructors have faced similar challenges. You’re not alone, and with persistence, you can get your courses reinstated. Good luck!

  • Hi @Bessy
    ,

    thank you for your response.

    Please address my issue promptly.

    Thanks in advance.

  • Hi @Alexia

    Thanks for your reply.

    This is a great option, and I will consider it when evaluating possible solutions.

    Thank you.

  • Hi @MichaelPog
    ,

    thank you for your response.

    In fact, I create the videos first and then hire a voice actor to do the dubbing.

    Additionally, it required significant time and financial resources to synchronize the character's dialogue with their lip movements.
    It is frustrating for me when I realize that my English course versions are banned.

    I hope Udemy could allow me to upload my courses as soon as possible.


    Thank you again for your feedback.

  • Hello @SSAA
    ,

    Thank you for your compliment.

    This is a patent technology developed by our company.

    Here is our website:https://only-ace.com/

    Feel free to visit it.

  • Hi @Jenrick
    ,

    thank you for the response.

    I have repeatedly submitted receipts of the recording to the Udemy team, but unfortunately, they have not accepted them.

    In accordance with your suggestion, I will review the regulations once again and strive to furnish additional proof of compliance.

    I appreciate your encouragement and advice.

  • SSAA
    SSAA Posts: 203 specialist rank

    Thanks. Looks cool. Would be interesting to have this option for English.

    Maz

  • Alexia
    Alexia Posts: 457 mentor rank

    @Acelearning

    You are welcome! All the best with creating.