Problem initiating upload request.

StevenAndria
StevenAndria Posts: 2 researcher rank
in First-time course creation

Hi, I'm on my course landing page section of creating my course and I keep getting the error message: "Problem initiating upload request." whenever I try to upoad a landing page promotional video.

I have tried changing the file type, bitrate, filesize, recording a completely different intro video altogether and so far it has given me the same error no matter what I do.

How can I get around this problem?

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Comments

  • MariaG
    MariaG Posts: 2,328 researcher rank

    Hi @StevenAndria

    I suggest you contact the team at instructorsupport@udemy.com if you haven't so they can better assist you.

  • StevenAndria
    StevenAndria Posts: 2 researcher rank

    Thank you very much, I have been looking for a contact email address.

  • UgurAkinci
    UgurAkinci Posts: 8 researcher rank

    I'm also having the same problem. They told me to delete underscores from file name but that did not help. I'm still waiting for a solution from the support team. It's an annoying problem.

  • WittmannF
    WittmannF Posts: 1 observer rank

    I was able to handle this by heading to mass upload instead of updating a single video

  • JoaoVitorDeon
    JoaoVitorDeon Posts: 1 observer rank

    This works for me. Thanks!

    @WittmannF
    wrote:

    I was able to handle this by heading to mass upload instead of updating a single video

  • Unknown
    Unknown

    hello

    can i ask how you could use mass upload? beacuse in this page i dont see mass upload.

  • ElianaC
    ElianaC Posts: 5,387 Udemy rank

    Hi @mehdi4467
    You can find information on how to use the bulk uploader here.

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