Alternate identity verification

sandhyasoman
sandhyasoman Posts: 3 researcher rank
in First-time course creation

Hi,

I am a first time course instructor from India and I could not clear the identity verificatiion process, so I opted for an alternate verification process....which clearly states a time period 30 days to complete the process. Although I mailed the video the same day itself i.e. on 8th May 2020....my instructor landing page is showing the message

" Because you failed identity verification your account will be removed on May 14 2020. If you believe this was done in error... please complete alternate verification process"

I am completely clueless here... Since it is providing only 7 days for the process completion. Any insights would be highly appreciated...

Comments

  • CarstenMuessig
    CarstenMuessig Posts: 499 specialist rank

    I suggest you contact instructorsupport@udemy.com or log a ticket at https://support.udemy.com/hc/en-us/requests/new?type=instructor

  • sandhyasoman
    sandhyasoman Posts: 3 researcher rank

    Thanks..will surely do that

  • piyush85
    piyush85 Posts: 17 trailblazer rank

    Hi Sandhya ,

    I am also first time creator. Just curious to know was this sorted out and if yes they took how many days to verify.

    I m also getting exactly the same message on landing page which says 7 days ...

  • sandhyasoman
    sandhyasoman Posts: 3 researcher rank

    Hi Piyush,

    Saw published next to your name tag.

    Guess the issue is definitely sorted :)

    All the best for your course...and please do share some of your experiences for course promotion.

  • Piyush
    Piyush Posts: 30 trailblazer rank

    I see that you got your issue resolved and congratulations on getting your course published. All the best. Keep your promotions and reach growing.

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