Tech Problem

ChristineH
ChristineH Posts: 6 researcher rank
in First-time course creation

Hello - can anyone give me contact details for Tech Support? I was working on a draft course when all of a sudden the screen changed and I am now getting a message at the top "Unexpected error occured" and I'm unable to access my work. I've tried logging in and out and clearing the browser, but nothing is working.
Thanks

Christine

Update - have tried re booting, using incognito browser, still unable to access course for editing. Can someone tell me who to contact door tech problems. Thanks.

Comments

  • Karansetia
    Karansetia Posts: 205 specialist rank

    I encountered the same problem

    Just try to troubleshoot your network, or reconnect with a different network and then use a different browser or use incognito mode of the same browser.

    My problem got solved

    All the best

  • ChristineH
    ChristineH Posts: 6 researcher rank

    Thanks! Will try those suggestions.

  • Waseem_Maged1
    Waseem_Maged1 Posts: 3 observer rank

    I have the same issue , could you please help me to fix it.

    after uploading my course content on udemy, I can't manage or edit it because of unexpected error , how can I fix it?

  • MarinaT
    MarinaT Posts: 2,117 Udemy rank

    Hi @Waseem_Maged1,

    I’m sorry to hear you’re experiencing issues with editing your course!

    While we can’t provide account-level support here in the community, our instructor support team can help. Please reach out to them by clicking here and selecting 'Contact Us' on the right. Our chatbot, Alex, will guide you through a few questions before creating a support ticket to ensure you get the assistance you need.

    If you have any other questions, please let me know.

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