Screen flickering

YOSHIU
YOSHIU Posts: 4 researcher rank
in First-time course creation

Hello.

Has any Udemy Instructor encountered a screen flickering?

I just posted an online course to Udemy (it's live now). When I see the preview of what I posted, I noticed that certain sections of the video flicker (like someone is adjusting the light dimmer knob). I'm worried it's going to be distracting to the students.

So I went to the MP4 file that I posted and opened it on my desktop - no flickering issue there.

If anyone has faced this issue, would appreciate if you can suggest what I can do to solve the issue.

Thank you in advance.

Comments

  • Bella
    Bella Posts: 3,694 traveler rank

    Hi @YOSHIU
    thank you for reporting this! Our engineering team was aware of this issue and after some investigation, they have found a fix for it. Everything should be working as expected now, but if you're still having problems, please don't hesitate to contact our team at instructorsupport@udemy.com and they will be happy to assist you further.

    Bella Almeida

    Udemy Community Team

  • YOSHIU
    YOSHIU Posts: 4 researcher rank

    Thank you Bella. I'll reach out to the instructor support group.

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