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Rating

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Hello great instructors

I have a question 

I have two courses but one of them its rating is going down alone with out any bad rewiews 

What is the problem

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Re: Rating

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Hey @AmerTaha, the recent rating tracks course reviews over the last 90 days. So any reviews that you received 91 days ago will drop out of the number. If you received a 5-star review more than 90 days ago, then the recent rating number would go down.

 

If you had a 1-star review 91 days ago, then the number would go up, as soon as the review stops counting again. This is expected behavior for this metric to be dynamic, reflecting the last 90 days of student reviews.

 

If you need any details specific to your account, you can email instructorsupport@udemy.com and the team will be happy to help!

 

Abbie Reyes
Udemy Community Team

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Community Moderator
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Re: Rating

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Hey @AmerTaha, the recent rating tracks course reviews over the last 90 days. So any reviews that you received 91 days ago will drop out of the number. If you received a 5-star review more than 90 days ago, then the recent rating number would go down.

 

If you had a 1-star review 91 days ago, then the number would go up, as soon as the review stops counting again. This is expected behavior for this metric to be dynamic, reflecting the last 90 days of student reviews.

 

If you need any details specific to your account, you can email instructorsupport@udemy.com and the team will be happy to help!

 

Abbie Reyes
Udemy Community Team

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Re: Rating

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Hi Abbie - is this information still valid?

 

My course rating recently dropped significantly to 4.17 (used to be rated very highly). There's always some fluctuation in student ratings and I'm okay to accept that.

 

However I don't understand how the calculation gives such a low rating!

 

My reviews in the last 90 days are:

4* (watched 20%)

4* (watched 100%)

4* (watched 32%)

5* (watched 100%)

4.5* (watched 100%)

----

[+ more ratings older than 90 days]

 

Please can you let me know the current way that ratings are determined - thanks! If it helps, my course is: https://www.udemy.com/course/mental-math-secrets-for-real-world-number-mastery/

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Re: Rating

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Hey @Daniel, there are a number of factors we’re using to help weight ratings; however, three of the most significant are:

-Amount of the course the student consumed before leaving the rating

-How recently the rating was left

-How valuable the student’s feedback was to instructors and students

 

With this in mind, your course rating is not a pure average of all reviews, but each individual review may be weighted differently based on all the factors Udemy considers.

 

Feel free to reach out to instructorsupport@udemy.com if you need more info.

 

Abbie Reyes
Udemy Community Team
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Re: Rating

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Thanks for the reply Abbie - actually just before I saw the notification of your reply, I posted a message elsewhere on a thread with more instructors asking the same thing.

 

There's more detail in that post so I won't paste everything across and complicate the work you're doing here responding to reviews Smiley Happy But the short story is that the rating dropped significantly without anything happening that should affect it (as far as I can tell!)

 

May I ask two specific questions to clarify your post?

  1. You mention "how valuable the student's feedback was to instructors" - what does this mean?
  2. You mention that student engagement is important - does this mean that students' ratings are weighted more if they watch more of the course, or does it mean that if students don't watch much of the course then Udemy (understandably) considers the course lower quality?

Thanks for your help!

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