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reviews and ratings

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First, i would like to thank Udemy for giving me an opportunity to present my courses to a very huge global audience.

I am a part-time instructor with my main job as a sales engineer.I am very happy with udemy platform.

I have only published three courses and its getting to slowly pick up and I am grateful to udemy in this regards.

My problem is rating should be asked only at the end of course as I had received a five-star rating from a student and another one star from another student who had just completed only 3% of my course.

This rating definitely impacts my overall rating and all students will not have the patience to see the full reviews. 

another of my course after being in udemy for a month does not have a single review yet but students do enrol.

 

How do I cope up with situations like this? I just wanted to know since I am completely new to udemy and only 5 months passed.

 

thank you

regards

Vinod KJ

 

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Community Moderator
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Re: reviews and ratings

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Hi @VinodKj459,

 

We're very happy to see your courses started to pick up. We appreciate you sharing your thoughts with us. Please allow me to share some insight with you.

 

There are a number of factors a student can review in the first couple of minutes, such as the course’s audio & video quality and an instructor’s teaching style. To make this first impression great, we recommend providing a lot of value in the first 10-30 minutes of your course to hook your students and make them want to continue your course (and leave a good early review).

 

We also found that asking for reviews early on is really helpful for new courses because students are more likely to take a course with “social proof”. If we didn’t ask for reviews early on, it may take days, or even months, for someone to finish your course and leave a review.

 

Also, keep in mind that there are a number of factors we’re using to help weight ratings; however, three of the most significant are:

  • Amount of the course the student consumed before leaving the rating
  • How recently the rating was left
  • How valuable the student’s feedback was to instructors and students

 

With this in mind, your course rating is not a pure average of all reviews, but each individual review may be weighted differently based on all the factors Udemy considers.

 

Hope this helps clarify this!

Abbie Reyes
Udemy Community Team

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Community Moderator
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Re: reviews and ratings

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Hi @VinodKj459,

 

We're very happy to see your courses started to pick up. We appreciate you sharing your thoughts with us. Please allow me to share some insight with you.

 

There are a number of factors a student can review in the first couple of minutes, such as the course’s audio & video quality and an instructor’s teaching style. To make this first impression great, we recommend providing a lot of value in the first 10-30 minutes of your course to hook your students and make them want to continue your course (and leave a good early review).

 

We also found that asking for reviews early on is really helpful for new courses because students are more likely to take a course with “social proof”. If we didn’t ask for reviews early on, it may take days, or even months, for someone to finish your course and leave a review.

 

Also, keep in mind that there are a number of factors we’re using to help weight ratings; however, three of the most significant are:

  • Amount of the course the student consumed before leaving the rating
  • How recently the rating was left
  • How valuable the student’s feedback was to instructors and students

 

With this in mind, your course rating is not a pure average of all reviews, but each individual review may be weighted differently based on all the factors Udemy considers.

 

Hope this helps clarify this!

Abbie Reyes
Udemy Community Team

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Re: reviews and ratings

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Hi abbie,

Thanks a lot for the reply,

now i understand why udemy asks for reviews early on,

 

thanks a lot for writing back

best regards

Vinod KJ

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Anonymous
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Re: reviews and ratings

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@VinodKj459,

 

Two comments:

 

1) Challenge bad reviews.  I've had some very pleasant Udemy message exchanges with bad reviewers.  Quite often I'm able to solve a few problems for them and ask that they reconsider their review.  Don't ask for a 5 star review, simply see what they're thinking and ultimately end with a request that they reconsider their existing review.

 

2) Scan your student completion records and ask students who have completed 100% (or a lot) of your course for a review.  Again, don't mention a star rating, just congratulate them on finishing your course and ask them for an honest review.  I include a link to the course with a brief sentence about how to leave a review.  Note that student who have completed 100% of your course are 1) likely to leave a review and 2) likely to leave a good one.

 

Hope this helps,

 

---Brian

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Hi Brian,

 

Thanks a lot for taking the time to reply.

I will follow the suggestions with pleasure.

 

Thanks a lot

Best regards

Vinod KJ

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I updated my response to a student comment that was particularly damaging and based on the student not having done the lessons at all.  I was concerned as to the comments, regardless of the social media aspect that young people define their world by nowadays because the student had not yet done any formal lessons and not done any formal assignments outside of quick win introductory things about them.  I was a bit scathing with my response, so I edited it to be more professional and positive.  However, that updated response is not posted at all.  Why not?

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Re: reviews and ratings

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Hi Vinod KJ,

 

I faced the same issue too. Frankly, I don't believe I deserved a one-star rating. Of course, I hope Udemy can help to investigate. It also implied that Udemy Review team were not doing their job if Udemy accepted one-star rating, as if Udemy approved a "rubbish" course. However, I sincerely believe Udemy Review team had done a great job and took the time to review and ensure the course meeting certain standards before approving the course. 

 

While. I have posted my article elsewhere and was classified as featured article (because of high quality content). However, got only 1 star on Udemy despite providing it as a free course, together with full course materials (PowerPoint slides and Transcripts).

 

All I can think of was maybe the person was in the bad mood, trying to release his/her stress. Or, it could be somone trying to sabotage you (because you are doing too good).

 

Think it possitively, there are many ways to success. (",)

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