August payouts are on the way

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August payouts are on the way

RyanJaress
Community Manager
Community Manager

Hi all,

 

As you might have seen, there is currently an issue with the revenue report where the expected payout date for most months, including August 2022, is displaying as November 7th. We want to reassure you that August payouts are still set to be paid out today, October 7th. We expect to deliver them within the next few hours.

 

We're working to resolve this issue, and we apologize for any confusion or alarm it's caused. Thank you to everyone who has reported the problem!

 

Update (6:45 pm PT, October 7): We've encountered some additional issues in getting payment delivered. We've identified and resolved the underlying issue, and continue to work to deliver payout as soon as possible. Payout is currently expected in the early hours of Saturday, October 8th, Pacific Time.

 

Update (3:15 am PT, October 8): We've sent payment to accounts linked via Payoneer and direct bank transfer, and we're working to get PayPal earnings distributed as soon as possible. Please note that availability of amounts sent may depend on your payment platform's policies or your bank's hours of operation.

 

Update (6:30 am PT, October 8): We’ve completed sending payment for all payout methods.  If you use PayPal or Payoneer, you should see these amounts right away. If you use bank transfer, the final transference to your account may depend the hours of operation of the relevant banks. If you have questions about your particular payout, please contact Instructor Support.

 

Thanks for bearing with us as we worked through technical challenges to deliver your payout this month.

111 Comments
NextGenHR506
Storyteller Storyteller
Storyteller

Thanks for update. It's 10.10 pm here in India.. so hoping it arrives by tomorrow 👍 Hopefully next month onwards this issue won't repeat?! Regards Meghana 

Bella
Community Manager
Community Manager

Hi @NextGenHR506, thanks for voicing your concern. We're sorry for any inconvenience this has caused you.

 

We're optimistically hoping that identifying the root cause of this issue will allow us to prevent it from happening again. We really appreciate your feedback as it also helps us improve. 

 

Bella Almeida

Udemy Community 

DaraghWalsh
Observer
Observer

Thanks for posting an update here. I was wondering about this!

MarkoR.272
Observer
Observer

I waited for my payment today and now its almost end of the day and still nothing received 😞 

BillyWigley
Storyteller Storyteller
Storyteller

Thanks for the update!

I've been around since 2015 and this is the first time this happens. Lot's of times we have been paid early.

Aloha Friday!

💪😁🌴🤙

PanoraM Akademi
Researcher
Researcher

I waited all day for the August payment. Did not come. Even now the payment is not in my account.

SeanFowler063
Traveler Traveler
Traveler

Im still waiting as well, would be nice to have an update on this

ChadNeuman
Traveler Traveler
Traveler

Is there an update? Regarding "We want to reassure you that August payouts are still set to be paid out today, October 7th. We expect to deliver them within the next few hours," that was posted 6 hours ago. Thanks!

DamianMcKinnon
Traveler Traveler
Traveler

Thanks for the heads up Ryan!

Bella
Community Manager
Community Manager

Hi @SeanFowler063 @ChadNeuman thanks for reaching out! We know how important sending instructor payments in a timely manner is, and we're really sorry for the time this is taking. Our team is still working on the resolution of this display issue and will be providing an update as soon as we have it.

 

We greatly appreciate your patience and collaboration! 

SeanFowler063
Traveler Traveler
Traveler

@BellaI have one question and that is In Situations like this one where it is a Friday if this spills into Saturday will they be working on it and sending payments out on the weekend or will we have to wait on Monday?  I figure to ask now while its a weekday

hay I still have the same problem ! 

and I did not receive the payment and today is 8 oct.

AhmedKhalaf974_0-1665183004387.png

 

!! me to please we need help 

still have the same problem !

and I did not receive the payment and today is 8 oct. !!

MockAcademy195_0-1665183308022.png

 

EveWilliams
Traveler Traveler
Traveler

@Bella My mortgage goes out on 8th and my pay hasn't gone through yet... in approximately 5 minutes I will be a little bit screwed. Any update on the ETA of our pay? It's 11.55 pm in the UK. 

ChadNeuman
Traveler Traveler
Traveler

Hi @Bella thanks for the reply; it's past 5 p.m. here on the east coast of the US, so is it a safe assumption that we won't get paid until Monday the 10th now? Or maybe Tuesday the 11th since banks are closed due to the holiday on Monday in the US? 

 

Also, you called it a "display issue," regarding November showing up twice as the payment date, but isn't it more than a display issue if the payments are delayed until Monday or Tuesday? More like a back-end issue?

 

I have been on Udemy since November 2014 and this is the first time this has happened as far as I recall.

 

Thanks, Chad

RyanJaress
Community Manager
Community Manager

Hi all,

Thank you for your patience as we continue to work through challenges with the August payout. We know how important it is to get paid on time, and we're doing everything we can to get your funds delivered as soon as possible. That said, clearly it's taken longer than the few hours we initially estimated.

 

At this point, the process is running, and we're still expecting to send payment around midnight Pacific Time at the latest. We're also working to confirm that instructors whose payment is delivered via bank transfer will be able to access their payout immediately (versus having it delivered during your connecting bank's business hours).

 

If our estimated time of delivery changes for any reason, we'll let you know here in the Community.

CarlosDeLeon
Trailblazer Trailblazer
Trailblazer

@RyanJaress @Bella :

What is the current situation and the ETA for the payments?

 

I don't really care about the display issue, but if payments are getting delayed more than you previously stated, we should get an update.

 

I'm honestly very surprised that no one from Udemy has officially come to provide an update, given that we were assured that payments were going to be sent in the next few hours but it didn't happen.

khannedy
Observer
Observer

@RyanJaress 

we still not get payment from udemy instructor in Indonesia

junderwood
Storyteller Storyteller
Storyteller

It's 8:14 p.m. here in Kansas, nine hours after you said the August payments were "going out" today. Nothing is showing up in my bank account yet. What's going on? Why are you not letting us know when we are going to be paid? 

junderwood
Storyteller Storyteller
Storyteller

I agree with Carlos. I could care less about the "display problem." That pales in comparison with the "delivery problem." What's happened that's causing this delay? I think we deserve to know what's going on. Thank you.

junderwood
Storyteller Storyteller
Storyteller

Furthermore, as I'm sure you know, October 10 is a Federal holiday. Most banks will be closed. This is going to cause some major problems for many of us. Please tell us what exactly is going on. Thank you.

ThomasMitchell
Storyteller Storyteller
Storyteller

Is this a “display issue” or not????

DamianMcKinnon
Traveler Traveler
Traveler

Okay you're really using up the goodwill of the title in this post.

 

Getting paid is the sweetspot of our relationship with Udemy as instructors. If nobody is getting paid that's a substantial amount of money that is not being rightfully disbursed. We've done our part - we've provided our content under the terms of a very one-sided agreement. All you have to do is pay us for the content you have been given. That's all you have to do.

Nobody cares about the date issue and if you think that's what this is about then there's a real problem with our relationship. Odd that it happens right at the last minute though when you should be paying people for the commitment they've made to Udemy.

Get your act together please. This is disgraceful and you seem very casual about it.

junderwood
Storyteller Storyteller
Storyteller

You said 54 minutes ago, the payments are going out at midnight, Pacific time. That means that you posted this at around 5:30 Pacific time. Is that correct? If so, are you saying that whatever problem you guys are having will take another seven hours or so to fix? What's going on?

junderwood
Storyteller Storyteller
Storyteller

Crickets....

KatieBent
Community Manager
Community Manager

Hi all,

 

I'm stepping in on behalf of the Community team to provide an update as we continue to work with the broader team to resolve the problem with this month's payout.

 

Our teams have identified and resolved the underlying issue preventing distribution of August earnings. Payments are processing, but aren't immediate. At this point, complete distribution is expected in the early hours of Saturday, October 8th, Pacific Time. We want to get you your earnings as soon as possible, and we know you count on us to do so. We're sorry for the delay in this critical process.

 

In terms of providing updates, we've revised the initial post to reflect this latest information. Since updates from the Udemy team can get lost within the comments, we'll continue to update the original post as new updates emerge, in addition to leaving new posts below.

 

Thanks, all.

Gaston Galarza
Community Champion Community Champion
Community Champion

Really thanks for the news @KatieBent and thanks for all the Udemy Team.

 

I know you're working really hard to solve this issue.

 

Good wishes for all the team.

Abhishek1301
Researcher
Researcher

@RyanJaress @Bella please give update

KatieBent
Community Manager
Community Manager

@Abhishek1301 Please refer to my post above, and to the update posted to Ryan's original message. We're currently processing payments and expect to deliver them in the early hours of Saturday the 8th, Pacific time. I'm in touch with the team working on this and will provide an additional update if this expectation changes.

mdabarik
Traveler Traveler
Traveler

I'm surprised, I fall into trouble for the payment. Actually I order a MacBook laptop on 7 October on Cash ON Delivery depending on the income of Udemy. I'm waiting for the payment but received nothing, I'm so disappointing, first time I face this problem on Udemy. Please Udemy take care your Instructor seriously..

mdabarik
Traveler Traveler
Traveler

@KatieBent 
Does Udemy started sending the payment?? Any update,, I'm in a big danger, please reply.

KatieBent
Community Manager
Community Manager

Hi @mdabarik  -- Sorry, no updates at this time. It's currently 8:30pm Pacific Time on October 7th, and we expect payment to be delivered early on Saturday October 8th. We're still on track for this timeline at this point, but we don't expect it sooner. 

SalJade
Trailblazer Trailblazer
Trailblazer

Thanks for the heads up! In the 8 years I have been with Udemy this has only happened one other time- (and it was a paypal issue) which I think is amazing considering how much there is to organise with payments around the world- and often we get paid early- so thank you Ryan and Udemy for keeping us updated! 

mdabarik
Traveler Traveler
Traveler

@KatieBent 

Can I expect to get payment within early first 2-3 hours of 8th October Saturday (PST). ??

Please answer me

KatieBent
Community Manager
Community Manager

@mdabarik , that's our expectation at the moment -- if anything comes up that causes this estimation to change, I'll let you know as soon as possible. 

Sir September
Researcher
Researcher

Thanks for the update guys. ❤️

Shahriar
Traveler Traveler
Traveler

20221008_111610.jpg

Thanks for posting this problem. Same probem is happen with my revenue as you can see. I am in udemy almost 5 years & this is the first time i am facing this problem in my udemy teaching career. But i believe on udemy supports & service. I hope they will solve this issue as soon as possible and we will get our todays pending payment as soon as possible within tomorrow. Because many of our families is depending on  this monthly revenue as like me.

We are Waiting for the quick solution from udemy.

 

 

EveWilliams
Traveler Traveler
Traveler

OK. So the second target has now been missed and no update.

mdabarik
Traveler Traveler
Traveler

@KatieBent 

I think early hours of October 8, has started. Is there any update for payment processing?

KatieBent
Community Manager
Community Manager

Hi @EveWilliams -- we're still expecting to deliver early today (Saturday the 8th), in line with the most recent update. I'm in touch with the team working on this, and will provide an update when payments are being sent. At this point we expect this to be within the hour.

mdabarik
Traveler Traveler
Traveler

@KatieBent 

May I expect payment within one hour from now,???

Please reply, if so I will go for getting product on cash on delivery.

Please answer me, sorry for asking once more, bu desparately I need the answer

DamianMcKinnon
Traveler Traveler
Traveler

They've missed 2 projected payments so far today and are still using words like "expecting" rather than"definitely" so I literally would not go to the bank on anything said so far @mdabarik 

 

mdabarik
Traveler Traveler
Traveler

@DamianMcKinnon 

Actually I'm disappointed with this types of issues. They are not saying anything details, i think we have rights.

 

I'm in a big trouble.

 

 

 

@KatieBent are you there?

KatieBent
Community Manager
Community Manager

@mdabarik I unfortunately can't advise you on how to proceed here -- we're really close to the finish line on our side, but depending on your payout method and its own rules, the funds sent may or may not be available for withdrawal right away. I can only confirm when money has been sent from Udemy's account to the various distribution partners (PayPal, Payoneer, or JP Morgan). 

 

 

Waya
Trailblazer Trailblazer
Trailblazer

Can confirm that I have received the payment. Thanks udemy. Payoneer user here.

KatieBent
Community Manager
Community Manager

That's great to hear, @Waya -- Payoneer and JPMorgan funds were just sent. I'm waiting to hear confirmation from the team about PayPal. When that's done, I'll update the original post.

Shahriar
Traveler Traveler
Traveler

Thanks @KatieBent,  just received the payment in payoneer. I knew it you guys were doing your best to solve this issue. Thats why i love Udemy, A trusted platform for instructors.

SanthaRam
Researcher
Researcher

@KatieBent -My Payoneer-  Payment is received ( IST 15:15)- the Bank receipt will take a little more time though, Thank you very much for  all the replies and follow-ups

Wishing you a Happy Weekend

SanthaRam

AmandaFran
Researcher
Researcher

For those of us in America with direct deposit, is that handled by JP Morgan?  (You noted Payoneer and Paypal, but I don't think my payment is sent through either of those.)

ThomasMitchell
Storyteller Storyteller
Storyteller

@KatieBent  I’m expecting a postmortem and detailed explanation of what went wrong. 

 

Its 6am on the 8th and I still don’t see anything pending in my account.