August payouts are on the way

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August payouts are on the way

RyanJaress
Community Manager
Community Manager

Hi all,

 

As you might have seen, there is currently an issue with the revenue report where the expected payout date for most months, including August 2022, is displaying as November 7th. We want to reassure you that August payouts are still set to be paid out today, October 7th. We expect to deliver them within the next few hours.

 

We're working to resolve this issue, and we apologize for any confusion or alarm it's caused. Thank you to everyone who has reported the problem!

 

Update (6:45 pm PT, October 7): We've encountered some additional issues in getting payment delivered. We've identified and resolved the underlying issue, and continue to work to deliver payout as soon as possible. Payout is currently expected in the early hours of Saturday, October 8th, Pacific Time.

 

Update (3:15 am PT, October 8): We've sent payment to accounts linked via Payoneer and direct bank transfer, and we're working to get PayPal earnings distributed as soon as possible. Please note that availability of amounts sent may depend on your payment platform's policies or your bank's hours of operation.

 

Update (6:30 am PT, October 8): We’ve completed sending payment for all payout methods.  If you use PayPal or Payoneer, you should see these amounts right away. If you use bank transfer, the final transference to your account may depend the hours of operation of the relevant banks. If you have questions about your particular payout, please contact Instructor Support.

 

Thanks for bearing with us as we worked through technical challenges to deliver your payout this month.

111 Comments
khannedy
Observer
Observer

Indonesia and using Paypall still not get payment

NextGenHR506
Storyteller Storyteller
Storyteller

Amount received on Payoneer. But not yet transferred to my account. Usually transfer done on Saturday arrives in my account only on Monday. Anyone knows if there is any way to receive it today to My account (automatic withdrawal to my account not yet initiated by Payoneer).

KatieBent
Community Manager
Community Manager

@AmandaFran Yes, all bank transfers are handled via JP Morgan. We've issued these payments on our end, but it could take additional time for them to reach individual accounts depending on your bank's business hours, as noted in the post at the top. 

 

@ThomasMitchell Thanks for making your expectations clear. That's not something I can provide at this time (which I think you know, just trying to be clear and direct). I can commit to raising it with the broader team next week.

kenahyee
Community Champion Community Champion
Community Champion

Thank to udemy, just received the payment in payoneer.
Udemy is a trusted platform for instructors.

ThomasMitchell
Storyteller Storyteller
Storyteller

@KatieBent I understand you may not be able to provide it right now, but there needs to be an accounting for what happened - and sooner rather than later. 

 

Instructors are owed that much. 

Rahul Iyer
Community Champion Community Champion
Community Champion

Payment received!
@RyanJaress @KatieBent @Bella Appreciate the timely and regular updates and inputs!

🙂

Salil Dhawan
Community Champion Community Champion
Community Champion

Payment received!
@RyanJaress @KatieBent @Bella Appreciate the timely and regular updates and inputs!

This thread has more engagement than any other thread!

MinervaSingh66
Traveler Traveler
Traveler

I am in the UK and I am yet to receive August's revenue. Is 12:01 pm at present 

KatieBent
Community Manager
Community Manager

Hi @MinervaSingh66 - We've distributed Payoneer and bank transfer payments, and have begun sending batches of PayPal payouts. I'll update here and in the original post when they've all gone out. If your payout method is PayPal, you might not see your payout just yet, but it should be coming very soon.  Thanks for your patience.

DaveSkypele067
Researcher
Researcher

Thanks, Katie, for the new information. I'm in the UK, and nothing in my PayPal so far. I will let everyone know when this changes. 

KatieBent
Community Manager
Community Manager

Hi all -- just a quick update that we've processed most PayPal payouts at this point, but there are still a few batches outstanding. 

SeanFowler063
Traveler Traveler
Traveler

@KatieBent Apparently I am one of the few PayPal payouts that didn't get it can you please help ?

EveWilliams
Traveler Traveler
Traveler

@KatieBent I still haven't gotten my pay either

LawrenceMMiller
Community Champion Community Champion
Community Champion

I just got a notice of a payout by PayPal. I went to PayPal and the amount is $28, not even close! This is as of 9am EST. Hopefully the real amount will arrive soon. 

 

Ooops... never mind. 9:05 the real deal is here.

 

 

Hi @KatieBent , can I also ask what the situation is on providing UB amounts for Sept?  Is it supposed to be on the fifth business day of the month, and if so was that yesterday?  I ask because I don't see that updated yet, so wonder if there is any issue with that?

 

I know it is not as important as a payment, but knowing the UB amount is an important data point for me at least. 

KatieBent
Community Manager
Community Manager

Hi all -- at this point, we've issued 100% of August earnings. If you use PayPal or Payoneer, you should see these amounts right away. If you use bank transfer, the final transference to your account may depend the hours of operation of the relevant banks.

Thanks for bearing with us. Rest assured we're digging into the issues that affected this month's payout process, and working to ensure next month is smoother.

 

@WilliamStewart to your question, the Udemy Business earnings calculation is a separate process. At this stage, I believe we haven't yet posted Udemy Business revenue for September -- I'd expect that to be posted early next week.

 

I'm logging off at this point so I won't be responding immediately to new comments or questions, but will check back tomorrow along with the regular Community team.

Thanks for all your efforts @KatieBent !  We know you did not cause this, and you certainly worked hard to provide updates.  Hope you get some good sleep now!

 

When you can, could you remind me on how the UB updates are supposed to work?  I thought they were supposed to be updated on the 5th business day of the month, but might have misremembered that.  I just know that they have been delayed several times recently, so am confused on when they are supposed to be available, and am wondering if you can give us any info on the expected provision time if I have the 5th day expectation wrong.

SeanFowler063
Traveler Traveler
Traveler

Thank you @KatieBent for working with us!

junderwood
Storyteller Storyteller
Storyteller

It's 9:30 a.m., Central time, and there's nothing pending in my bank account. I have bills that are automatically withdrawn coming up and need to know whether you are sending my payment or not so I can make adjustments. What's happening to direct deposits? I changed to that because you indicated it would be more efficient than using Payoneer (I would never use Paypal these days.) It looks like the folks using those options are getting paid more quickly. Is that correct?

DaveSkypele067
Researcher
Researcher

OK, my payment has arrived, so thanks!  I am now fully satisfied, so I will be clicking 'publish' very soon. 

junderwood
Storyteller Storyteller
Storyteller

It's 10:09 a.m., Central time, and still nothing pending in my bank account. What's happening to direct deposits? 

AHardin
Storyteller Storyteller
Storyteller

@RyanJaress @KatieBent @Bella I also haven't received a pending payment into my bank account. I bank with JP Morgan Chase, so I would assume, if you were processing all payments through them, I would have a pending payment in my bank account.

ElianaC
Community Moderator
Community Moderator

Hi @junderwood there could be an additional delay with direct deposit, due to delivery outside of your connecting bank's business hours. You can send an email to instructorsupport@udemy.com to check your account.

 

 

junderwood
Storyteller Storyteller
Storyteller

Also, I called my bank first thing this morning and again just now. Their bookkeeping department doesn't show any payments being sent to my account from you. 

junderwood
Storyteller Storyteller
Storyteller

My bank opened at 8:00 a.m. Central time. The bookkeepers were there an hour earlier to process direct deposits. It's now 11:02 a.m. Central time. I called my bank (again) and they verified that they have not received any payments from Udemy. 

junderwood
Storyteller Storyteller
Storyteller

As you know, emails sent to support aren't responded to for several days. I need to know now if I'm going to get paid or not. I have payments being withdrawn from this account on Monday. Are payments being sent out to all accounts or just some accounts? What's going on? 

Gaston Galarza
Community Champion Community Champion
Community Champion

Ms @junderwood we need to be more understanding of this.

 

This never happened on Udemy, so... I know, we all need payment. But, we all need to have more patience with the team, they are working very hard. I got my payment this morning... And I know you will get it, maybe today.

 

I don't know in your country, but in my country, the bank doesn't work on weekends. Then you will receive the payment. I know, because I have my money. There may be a delay, but it will come.

 

Don't worry, just be patient.

Thor
Community Champion Community Champion
Community Champion

Relax, breathe. 

In the 5+ years I have been on Udemy they have missed the payment date maybe twice.

 

Payment for August is due on OCT 8th, that is today, Udemy is PST, so it is only 9 in the morning Udemy time, they have 15 hours to deliver your earnings. 

 

@KatieBent Just posted ALL payments have been sent, if you are using bank transfers it can take a little longer, but that is on the bank, NOT udemy. 

Thor_0-1665247538819.png

 

Rahul Iyer
Community Champion Community Champion
Community Champion

I agree with @Thor and @Gaston Galarza,

The Udemy team started sharing updates as soon as they found out about the issue. They have been leading it from the front. They have also confirmed that most payouts are done. I believe we must remain calm in these situations. Please take it easy @junderwood 

Thank you.

junderwood
Storyteller Storyteller
Storyteller

It's now Noon, Central Time and there's still no pending payment on my bank account. My bank confirms that if it had received a payment today, it would already be showing up as a pending payment. The bookkeeping department checked for the third time today and there is no record of any payments from Udemy. What's going on?

Thor
Community Champion Community Champion
Community Champion

@junderwood 
The payment day is today, it is 9am Udemy time (PST), they technically have until midnight to pay you. 

That being said, all payments have posted, but with banks it can take up 1 business day for the bank to post it. Yes, I know your bank say they don't have it yet, but having worked in financial institutions that may not be entirely true. Much of that is batched, so it may not be processed by them yet, so front office staff will not see it.

 

Thor_0-1665248753314.png

 

junderwood
Storyteller Storyteller
Storyteller

Dear Gaston and any others trying to shame me for asking questions and being persistent.  I'm concerned because 1) I contacted support about an issue with enrollments being reported correct on the daily digest in August. It took several days for them to respond to me and several weeks for them to get it resolved. If Udemy would be more transparent about what's going on and quit telling us that things will "probably" be fixed by multiple deadlines that have been missed, The latest message was that ALL payments have been sent (not "most," but ALL) and my bank confirms that they have not received mine. I know you're happy. You got paid. I'm not happy. I have not gotten paid and it appears that my check isn't even in the mail.

junderwood
Storyteller Storyteller
Storyteller

Thor, that's the date they put online after this mess started. Originally, it was October 7, then it changed to November 8, and Udemy said the problem was a display problem. After many hours, they changed the display date to October 8. 

Gaston Galarza
Community Champion Community Champion
Community Champion

Dear @junderwood 

 

You can check my posts and until this morning I didn't have my payment either. I do not want to embarrass or offend you, we are all in the same boat: we are all instructors and we all have debts to pay.

 

 

This is not a versus, it is not you against me. Nor is "udemy" against us. There was a software problem, which can happen to any company. I'm fine with asking for answers, but when it comes to software problems, even if all the instructors DEMAND 100 times, that won't speed up the solution.

 

Solutions sometimes take time. I am more than sure that if thousands of people and I receive the payment, you will receive it soon. I only ask you to be understanding with the technical team that has been trying to solve this for days. If we all understand each other and think of Udemy as one big team, things will be better and friendlier for everyone.

 

Udemy was transparent enough, reporting the news as soon as it came out. The communicators of this forum are clearly NOT from the technical area. They are not the ones who work directly on the software. The technical area informs the collaborators of the community, they notify us.

 

For my part, I graciously appreciate the efforts of the entire Udemy team. Please be understanding and patient.

junderwood
Storyteller Storyteller
Storyteller

Thank you for the lecture, Gaston. Glad you got paid. It's now almost 1:00 p.m. Central Time, and I still have not been paid. 

KatieBent
Community Manager
Community Manager

Hi @junderwood , I understand why you're frustrated and why you're being persistent. I would be, too. 

 

I do have to echo Eliana's suggestion to write to Support. Much as we want to help, we don't have the tools to troubleshoot your individual situation in the Community, since not everyone at Udemy can see what payment method you're using, how much a particular payout is expected to be, if/when it was issued on our end, and other important details.

 

If Support can confirm that payment was initiated on Udemy's end for your case, then the longest you should expect to wait to see these amounts would be Tuesday morning, after the Monday US banking holiday. It's possible it could be delivered sooner, but I know you mentioned you have bills coming up on Monday that might necessitate adjustments, and I want to be clear about the worst-case scenario. 

 

The best advice I can give you is to ask for confirmation from Support that payment is processing on our end, and expect a Tuesday handoff between JP Morgan and your bank. We're sincerely sorry for the trouble. 

 

Thor
Community Champion Community Champion
Community Champion

As I mentioned with my almost 6 years as an instructor on Udemy, they have been late with payments 2 times, if we count this one 3 times. 

It is just one of those things that happens, they pay 100,000+ instructors every month, it is complex, software will have issues every so often.

 

I expect to get paid on time, but I have also chosen to get a bank deposit which I KNOW can add 24 business hours to the transaction.

I KNOW they will pay me, even if they have been late a day or two twice. 

Even with my expectation of getting paid on time I also do not plan getting paid exactly on time every time, the 65+ times they have paid me on-time I am happy for, the 2 times they were late I understand. 

junderwood
Storyteller Storyteller
Storyteller

It's now 2:00 p.m. Central Time. At 3:15 am PT, October 8, Ryan said this: "We've sent payment to accounts linked via Payoneer and direct bank transfer." My bank says that if it had been sent at that time, they should have received it this morning but they haven't. Yes, I'm persistent because it appears that there may be a problem with my account and I want to get it resolved as quickly as possible. I still do not have a pending payment to my account. 

junderwood
Storyteller Storyteller
Storyteller

Thank you for responding, Katie.

 

Being heard, not judged, means a lot to me. Thank you for that.

 

I've already written to the Support team Ryan suggested and have not received a confirmation that they received it, so I'm assuming no one is there. As you may know, even in the best of conditions, it often takes several days for Support personnel to get back to persons who write to them. I anticipate it will take several days for Support to get back to me regarding my request. 

 

So you know, my concerns are:

1) with payments automatically coming out of the account this was to go into, I need to transfer some funds into the account if I will not be getting paid today, which it appears is the case. 

2. I'm also concerned about the time it is taking to fix whatever the problem is. I say this in present tense because if I and perhaps others still are not receiving their royalties, there may be an unresolved problem that those who have received their payment would not be aware of.  

3. I'm concerned about the time this problem persisted because in my experience, working in IT (mostly network security), outages like this generally are due to equipment failure or hacks. I would especially appreciate knowing if this failure was due to hacking and if any sensitive information (such as telephone numbers, SSNs, addresses, etc.) has been compromised.

 

Thanks!

KatieBent
Community Manager
Community Manager

Thanks for outlining your concerns clearly, @junderwood. I've captured them to raise with the broader team when we reconvene.

 

In the meanwhile, I can confirm this wasn't a security issue, and sensitive information wasn't compromised. I hope that helps a little.

junderwood
Storyteller Storyteller
Storyteller

That helps a lot, Katie. I've had my information hacked in the past and know that one must be diligent then to make sure their identity is safe. Thanks for sharing that.

EveWilliams
Traveler Traveler
Traveler

Gone through now. 

Vanda
Observer
Observer

Well, it is 20:00 pm Lisbon and nothing has been added to my PayPal account yet... What is happening? 

Bella
Community Manager
Community Manager

Hi @Vanda, thanks for reaching out, I'm sorry about this inconvenience. If you still haven't received your payment, could you please contact the Instructor Support team via this link? They will be more than happy to assist you further! 

 

Bella Almeida

Udemy Community 

Hi @KatieBent , just a reminder, can you remind us when UB amounts are typically posted?  I thought it was supposed to be on the fifth business day of the month, but could be wrong.  I know they were delayed a few times in recent months beyond the "expected" day, so have lost track of the expected day.  Is it the fifth business day of the month?  (And if so, since that was last Friday, is there another issue with posting UB revenue?)

 

Thanks so much for your efforts corralling these many instructor kittens.

 

Cheers,
Bill

Vanda
Observer
Observer

Hi @Bella 

Thank you for your answer 😊

I have already contacted the support team but so far I have not received a response. And my PayPal still has nothing to show... This is a big delay, and a first time for me. Is there any issue with PayPal? 

 

Thanks!

Btkrausen
Specialist Specialist
Specialist

I haven't seen anything yet - a US-based instructor using direct deposit.

 

That said, it usually takes an extra day for direct deposits so I'm not worried about it. Please don't forget that today is also somewhat of a holiday in the US, which is impacting financial systems and moving money around. Give it another day. Weekends and holidays usually delay any type of deposit.

 

For example, I tried to move money to trade stocks today, and it wouldn't be processed for a few days when usually that money would have been immediately available to me to trade.

Vanda
Observer
Observer

@Btkrausen I am not really worried, my Udemy earnings are not relevant, but this is a first time for me and I thought maybe there were some changes with payment systems... but it seems not to be the case.

 

Well, when it comes, it comes! 

 

😊

AHardin
Storyteller Storyteller
Storyteller

@Btkrausenthanks for the US holiday reminder - I completely forgot. US-based instructors probably won't see a pending payment until tomorrow.

KatieBent
Community Manager
Community Manager

Hi @WilliamStewart , we generally post Udemy Business earnings around the 6th or 7th business day -- there's more bookkeeping involved with Udemy Business revenue than with other types of instructor earnings, since it's generated from contracts and invoices rather than raw platform interactions. But I would expect it to post soon, likely tomorrow or the day after.

 

I'll see if we can update our documentation to make the timing a little clearer.

 

To those of you wondering about bank transfer, yes, this is what we're seeing as well. Although payment has been issued on our side, it looks like the final transfer will happen when US banks resume normal operations tomorrow. Thanks for your patience.