[Fixed] Bug: Delayed Revenue Report & Promotional Emails Delivery

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[Fixed] Bug: Delayed Revenue Report & Promotional Emails Delivery

Bella
Community Manager
Community Manager

Hello instructors,

 

We’ve received several reports of the September Revenue Report not displaying as expected, as well as Promotional Emails and Educational Announcements not being sent out. We understand the importance of these features and apologize for any inconvenience caused. Our Engineering team is working diligently to resolve both issues.

 

Please continue to report any issues to our Instructor Support team or use this thread to document them. Once we have additional information, and/or once this is resolved, we will update this thread.

 

We appreciate your patience and cooperation as we work through this matter. 

 

Teach On,

The Udemy Instructor Team

24 Comments
SebiGloeckner
Storyteller Storyteller
Storyteller

Hi @Bella ,

 

yes my email was delayed for 2 days and I got complaints from my customers  already because all prices are higher now ( than I promised in the email.)

 


Thank you

Sebastian

 

Thor
Community Champion Community Champion
Community Champion

Most things that break on Udemy is mostly inconveniences (revenue report, late payment, dashboard, ...).

 

When it is our VERY limited marketing capability within Udemy it is a big problem, it directly corelates to lost revenue for us. 

I am not sure what the fix here is, for my courses I will just try to avoid getting too close to the end of the month, because that sale is effectively lost for us. 

SebiGloeckner
Storyteller Storyteller
Storyteller

Yes the only repair would be a third promo email for September .

Sijal_Ahmed
Trailblazer Trailblazer
Trailblazer

Now whole udemy site is down. 

Bella
Community Manager
Community Manager

Hi @Sijal_Ahmed, an incident was recently reported that may impact all users. Users are likely seeing/experiencing The search result page is down. 

 

Our team is currently working to restore normal performance levels.

 

Please follow Udemy Status for up-to-date information on the incident and to receive information on when the issue has been resolved.

JosePortilla
Trailblazer Trailblazer
Trailblazer

For me the Announcements, Revenue, and Q&A pages are also down/not loading.

BonnieSchulkin
Researcher
Researcher

Thanks for the info, @Bella! September revenue is definitely off for me -- showing much lower than expected based on the number of enrollments. I also experienced the extreme slowness (and inability to view text lectures / articles) a few hours ago, but that seems to be better now.

SAPBuddy
Observer
Observer

Let’s appreciate this issue was announced here. It’s quite normal we may have technical glitch in every system !!

Sijal_Ahmed
Trailblazer Trailblazer
Trailblazer

Thanks. Issue was solved within 30 minutes or so. Thanks for keeping us updated. 

Sijal_Ahmed
Trailblazer Trailblazer
Trailblazer

Now I am observing this trend in revenue report (Check column for Date). 

 

(Personal Information Removed)

 

Ramesh Fadatare
Community Champion Community Champion
Community Champion

I think the issue has been resolved.

I can see the data matching as per dates.

Maged-Koshty
Community Champion Community Champion
Community Champion

@Bella we would appreciate a post when any of the above issues are resolved.

I am holding up promotional emails till it is confirmed that's working fine

Bella
Community Manager
Community Manager

Hi @Maged-Koshty, absolutely, I will update this thread and all other threads where these issues were raised once they have been resolved. 

 

Thank you for your patience!

 

Bella Almeida

Udemy Community

JohnBura
Storyteller Storyteller
Storyteller

Most instructors are hurting because of lower sales and this just stings a bit more.

 

Are there any plans to help us make up this revenue? Perhaps a "rev share holiday" where the rev share drops to 30% (udemy's cut) for the rest of the year. 

EBodhisathva
Storyteller Storyteller
Storyteller

I agree to suggestion from one of the instructors @SebiGloeckner about amending the loss of time in promotions and announcements. One more coupon and opportunity to send one more promotional announcement will greatly help. 

Best regards,

Bella
Community Manager
Community Manager

Hello everyone, the issue with the September Revenue Report not being updated is now resolved. If you continue to experience any problems, please reach out to instructor support so our team can further assist you. Thank you for your collaboration! 

Ramesh Fadatare
Community Champion Community Champion
Community Champion

Noted. Thanks @Bella.

Bella
Community Manager
Community Manager

Hello everyone, 

 

Thank you for your patience as we worked through these issues. Our Engineering team has confirmed that the Promotional Announcements issue has now been resolved!   

 

Our Instructor Support team will be reaching out directly to the instructors who have been affected. 

Tomliao58
Observer
Observer

It looks like that I have encountered Promotion email delay problem now. I have sent out an promotion email for my new course on Oct. 24 2022, but till now, it seems no one has received that mail yet! Could you help?

 

Thanks. 

Tom Liao

Tomliao58
Observer
Observer

After I post my last message here, I went to the announcement page and duplicated that promotion message and sent it again, now it sent. People start to receive that promotion now. Problem solved. Thanks.

 

Tom Liao

BoostrandTr302
Researcher
Researcher

I am also having this issue now. I sent a promotional announcement an hour ago and up to this moment it is not delivered. 

Oznur
Observer
Observer

Hello @Bella ,

 

I have the same problem. I sent the Promotional Announcement twice, it's not getting sent to my students. And I'm trying to reach Udemy Support, but "Contact Us" button on the website doesn't work for some reason. How can I reach to the Support Team?

MarinaT
Community Manager
Community Manager

Hi @Oznur

 

I apologize for the inconvenience you're experiencing with Promotional Announcements and reaching our support team.

 

To resolve this issue promptly, could you kindly reach out to our support team via email at instructorsupport@udemy.com?

 

Thank you so much! 

Oznur
Observer
Observer

Thank you @MarinaT I have just sent an email. Thanks!