1st launch and purchasers receiving - We couldn't complete the purchase

[JoyTruscott]

Hello Community,

I have just stepped into the wonderful world of Udemy as an instructor and received an email this morning that the course I posted has been accepted and I happily shared the link to my following.  Sadly they are saying that they could not complete the purchase as they received a notice saying "We couldn't complete this purchase. Please try again".  One person told me they managed and she said that she had purchased other courses on Udemy, so perhaps that is why her order went through.  

How do I bring this to the admin's attention?  

Many thanks,

Joy Truscott

[ElianaC]

Hi @JoyTruscott I'll suggest you redirect the student to the support team at studentsupport@udemy.com. The team is best equipped and will be happy to answer your questions! 

Eliana Cerna

Udemy Community 

[JoyTruscott]

Thank you Eliana, I so appreciate your response.  This is a whole new world for me.  

[MunirMaster498]

I launched my first course and shared the link to students who are ready to enroll and same issue they are encountering. Please let me know how you fixed yours ,thanks a lot.

[MeryMejia]

Hi, @MunirMaster498 Have you reach our instructor support team? They have the best tools to assist you with this. Head to the Udemy Help Center. There, you can read through our knowledge articles, or you can contact the Udemy Support Team if you need further assistance.

Mery Mejia

Udemy Community

[MunirMaster498]

I have reached out to the support but to be honest ,they are not of help since i keep losing student everyday and the issue cannot be fixed by them