07-15-2020 03:48 AM
Hello Community,
I have just stepped into the wonderful world of Udemy as an instructor and received an email this morning that the course I posted has been accepted and I happily shared the link to my following. Sadly they are saying that they could not complete the purchase as they received a notice saying "We couldn't complete this purchase. Please try again". One person told me they managed and she said that she had purchased other courses on Udemy, so perhaps that is why her order went through.
How do I bring this to the admin's attention?
Many thanks,
Joy Truscott
07-15-2020 07:55 AM
Hi @JoyTruscott I'll suggest you redirect the student to the support team at studentsupport@udemy.com. The team is best equipped and will be happy to answer your questions!
Eliana Cerna
Udemy Community
07-15-2020 12:34 PM
Thank you Eliana, I so appreciate your response. This is a whole new world for me.
11-01-2020 04:16 PM
I launched my first course and shared the link to students who are ready to enroll and same issue they are encountering. Please let me know how you fixed yours ,thanks a lot.
11-01-2020 04:22 PM
Hi, @MunirMaster498 Have you reach our instructor support team? They have the best tools to assist you with this. Head to the Udemy Help Center. There, you can read through our knowledge articles, or you can contact the Udemy Support Team if you need further assistance.
Mery Mejia
Udemy Community
11-02-2020 01:52 PM
I have reached out to the support but to be honest ,they are not of help since i keep losing student everyday and the issue cannot be fixed by them
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