Identity Verification Process

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Identity Verification Process

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I just submitted my course for review and was taken to a verification process in which I was asked to submit my name , PAN number,  date of birth which i submitted correctly but it failed authentication then i had to go with alternate way of Identity Verification Process for which i submit the video request as mentioned in the instruction. Here are my following questions?

1. I didn't get an email that i have submitted my identification video

1. How much time it will take for video identification process to complete?

2. Will I get a mail once the video identification process is complete?

3. Will i have to submit the course again after the verification process is complete?

3 ACCEPTED SOLUTIONS
Abbie
Community Moderator
Community Moderator

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Hey @SheshankAnand, I'll try to answer all your questions here:

 

1- You won't get an automated message that confirms you successfully sent the video. Make sure you have a sent email to verification@udemy.com and you should be good.

 

2- The alternative verification process will take approximately 24 hours. That time may vary depending on the number of requests the team receives.

 

3- You should get an email to confirm the verification process has been completed. If you don't get it in approximately 2 business days,  feel free to reach back to verification@udemy.com to get an update.

 

4- Yes, once you have successfully completed verification, please submit your course for review through the course management dashboard. Identity verification is only required once per account.

 

Hope this helps!

 

Abbie Reyes
Udemy Community Team

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ElianaC
Community Moderator
Community Moderator

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Hi @SheshankAnand You should wait until you get the confirmation email. I'm sure the team will get back to you as soon as your email is next.

 

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MeryMejia
Community Moderator
Community Moderator

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Hi @JomsMRodriguezYou should wait until you get the confirmation email. I'm sure the team will get back to you as soon as your email is next. You can reply to the same email that you sent to follow up.

 

Mery Mejia

Udemy Community

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8 Replies
Abbie
Community Moderator
Community Moderator

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Hey @SheshankAnand, I'll try to answer all your questions here:

 

1- You won't get an automated message that confirms you successfully sent the video. Make sure you have a sent email to verification@udemy.com and you should be good.

 

2- The alternative verification process will take approximately 24 hours. That time may vary depending on the number of requests the team receives.

 

3- You should get an email to confirm the verification process has been completed. If you don't get it in approximately 2 business days,  feel free to reach back to verification@udemy.com to get an update.

 

4- Yes, once you have successfully completed verification, please submit your course for review through the course management dashboard. Identity verification is only required once per account.

 

Hope this helps!

 

Abbie Reyes
Udemy Community Team

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Thanks so much Abbie

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@Abbie It's almost 2 business days now but haven't heard from udemy back. Mailed verification@udemy.com and also policy@udemy.com but no reply still. Should i just wait for the mail or is there any other way to escalate the ticket.

ElianaC
Community Moderator
Community Moderator

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Hi @SheshankAnand You should wait until you get the confirmation email. I'm sure the team will get back to you as soon as your email is next.

 

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Sure @ElianaC . The message that the account gets closed on 5th April (if the verification is not completed by then) that is somewhat confusing because the delay is from Udemy end . Anyways will wait. thanks so much

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Hi Ms Abbie,

 

Having the same concern. I just submitted the needed info to verification@udemy.com  but no reply until now. How can I follow up? Do I need to send a direct follow up email to the same address? And where will I be notified once the verification is done? Is it via email or the notification dashboard  of my udemy account?

 

I appreciate the swift response. Thanks!

MeryMejia
Community Moderator
Community Moderator

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Hi @JomsMRodriguezYou should wait until you get the confirmation email. I'm sure the team will get back to you as soon as your email is next. You can reply to the same email that you sent to follow up.

 

Mery Mejia

Udemy Community

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Noted on this, Thanks for the swift response Ms Mery!

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