Problems updating course

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Problems updating course

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Hi,

I'm having trouble today updating  my first published course. Although the videos that I try to add are exactly similar to those already published (in terms of size and format), I always get the following error message when I try to add a new lesson video to the course: "An unexpected error occurred during processing. Please upload the file again and try again."

Could you please help me. Thanks.

Gianluca
 

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Abbie
Community Moderator
Community Moderator

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Hey @Gianluca71If you've uploaded a video and have encountered delays or issues in the processing stage, please head here for some troubleshooting steps.

 

If you are having still having trouble, please contact our support team and they'll be happy to help.

 

Abbie Reyes
Udemy Community Team

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Abbie
Community Moderator
Community Moderator

Go to solution

Hey @Gianluca71If you've uploaded a video and have encountered delays or issues in the processing stage, please head here for some troubleshooting steps.

 

If you are having still having trouble, please contact our support team and they'll be happy to help.

 

Abbie Reyes
Udemy Community Team

View solution in original post

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