Screen flickering

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Screen flickering

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Hello.

 

Has any  Udemy Instructor encountered a screen flickering?

 

I just posted an online course to Udemy (it's live now).  When I see the preview of what I posted, I noticed that certain sections of the video flicker (like someone is adjusting the light dimmer knob).  I'm worried it's going to be distracting to the students.   

 

So I went to the MP4 file that I posted and opened it on my desktop - no flickering issue there.

 

If anyone has faced this issue, would appreciate if you can suggest what I can do to solve the issue.

 

Thank you in advance.

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Bella
Community Moderator
Community Moderator

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Hi @YOSHIU thank you for reporting this! Our engineering team was aware of this issue and after some investigation, they have found a fix for it. Everything should be working as expected now, but if you're still having problems, please don't hesitate to contact our team at instructorsupport@udemy.com and they will be happy to assist you further. 

 

Bella Almeida

Udemy Community Team

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Bella
Community Moderator
Community Moderator

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Hi @YOSHIU thank you for reporting this! Our engineering team was aware of this issue and after some investigation, they have found a fix for it. Everything should be working as expected now, but if you're still having problems, please don't hesitate to contact our team at instructorsupport@udemy.com and they will be happy to assist you further. 

 

Bella Almeida

Udemy Community Team

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Thank you Bella.  I'll reach out to the instructor support group.

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