Students who applied for refund

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Students who applied for refund

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Hi ,

 

As a new instructor in the udemy club, I am writing this to hear from you regarding the below concern:

 

Is there any option to check out in instructor dashboard about student's name who have applied for refund  ?

 

Also, are there options to check details of enrollment date, percentage of course completed and reason provided by the student for giving up the course and to get back refund..!?

 

 

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Hi @Ranjithvasudev 

 

You can check this in your revenue report. Click on the time period (Sep 2020, for example) and you'll then be redirected to this page:

 

23.JPG

 

The refund reason isn't available but the performance tool shows you which lecture students stop watching a course.

 

https://www.udemy.com/instructor/performance/engagement/

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Hi @Ranjithvasudev 

 

You can check this in your revenue report. Click on the time period (Sep 2020, for example) and you'll then be redirected to this page:

 

23.JPG

 

The refund reason isn't available but the performance tool shows you which lecture students stop watching a course.

 

https://www.udemy.com/instructor/performance/engagement/

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HI @MariaG ,

I got it , Thank you for your guidance ..!

Happy weekend 🙂 

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Instructors should be able to see why the student has asked for a refund.
Knowing the reason can help us as instructors understand the needs of our students.

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