Students who applied for refund

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Students who applied for refund

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Hi ,

 

As a new instructor in the udemy club, I am writing this to hear from you regarding the below concern:

 

Is there any option to check out in instructor dashboard about student's name who have applied for refund  ?

 

Also, are there options to check details of enrollment date, percentage of course completed and reason provided by the student for giving up the course and to get back refund..!?

 

 

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Hi @Ranjithvasudev 

 

You can check this in your revenue report. Click on the time period (Sep 2020, for example) and you'll then be redirected to this page:

 

23.JPG

 

The refund reason isn't available but the performance tool shows you which lecture students stop watching a course.

 

https://www.udemy.com/instructor/performance/engagement/

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Hi @Ranjithvasudev 

 

You can check this in your revenue report. Click on the time period (Sep 2020, for example) and you'll then be redirected to this page:

 

23.JPG

 

The refund reason isn't available but the performance tool shows you which lecture students stop watching a course.

 

https://www.udemy.com/instructor/performance/engagement/

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HI @MariaG ,

I got it , Thank you for your guidance ..!

Happy weekend 🙂 

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Instructors should be able to see why the student has asked for a refund.
Knowing the reason can help us as instructors understand the needs of our students.

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sir I want refund 3,499

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Morning I paid 3499 for python developer course but there is no class is shown in udemy 

So I want my complete amt that is 3,499

Plss refund my money 

ElianaC
Community Moderator
Community Moderator

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Hi @ShailaDM966 I'm sorry to hear you cannot see your course in your account; however, you need to submit a report to Student Support since this is an instructor community. To contact the team, please open the help center article here and click “Contact Us” on the right. 

 

Eliana 

Udemy Community Moderator 

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