Suspicious refund pattern

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Suspicious refund pattern

Hi everyone, I'm a new instructor and had my first two courses published. I've noticed that one of my students keeps signing up to the same course and then requests for a refund. This happens 3-4 time per month (since December). I was wondering if the same thing has happened to you ? I know Udemy has a 30day money back guarantee but since it's an unusual behaviour is it something that should be reported to them?

 

Thank you ๐Ÿ™‚

Stella

2 Replies
FrankKane
Community Champion Community Champion
Community Champion

I would definitely report that to Udemy and have them look into it. They are cracking down on refund abuse lately and I'm surprised they didn't catch that automatically. I think policy@udemy.com would be the appropriate contact.

Thank you , I'll report to them ๐Ÿ™‚ 

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