Uploading updated preview video not working

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Uploading updated preview video not working

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I just finished and published my first course.  Then I decide to make a few small changes to two of the videos that are part of the free preview.  So I uploaded the new files.  In my instructor dashboard, I can see the new files are there.

 

But when I open an incognito window and look at the preview, the old videos are still there.  I've tried this in both Chrome and Safari.  I did email support, but haven't heard back from them.

 

Any suggestions on what is going on and how to fix this???

2 ACCEPTED SOLUTIONS
Bella
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Hi Pamela, sorry that you're having a hard time with this. Have you tried following the instructions in this help article? Let me know if you're still stuck after this so we can troubleshoot this issue further.

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The best way , write udemy instructor email, for help

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Okay, I cleared my cookies and that seemed to help. But now Udemy is assigning random lessons as preview lessons.  I keep turning them off, but they seem to keep turning them back on.   Any reason for that?  And, I'm having a REALLY hard time turning off the preview for my lesson one.   Does that have to be a preview?

 

Bella
Community Moderator
Community Moderator

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Hi Pamela, sorry that you're having a hard time with this. Have you tried following the instructions in this help article? Let me know if you're still stuck after this so we can troubleshoot this issue further.

View solution in original post

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The best way , write udemy instructor email, for help

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