alternate verification process

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alternate verification process

This is the first time I am uploading a course. I have uploaded the course content that I have prepared and while verifying my identity the automated process could not verify my identity even when I submitted my legal name and correct ID card details. I was suggested to use the alternate verification process to send an email with verification video, my full legal name, the course name I want to publish and the content of Statement of ownership or rights. I first sent the email on 29th March, 2020. It was written in the FAQs that it will be verified within 24 hours. But it did not happen, I sent the email a second time, I raised a service request as well. In the courses page, it shows like "Because you failed identity verification your account will be removed on November 19, 2019 2:51 PM. If you believe this was done in error, please complete the alternate verification process with our Trust and Safety team described here." I am really worried about this because I have sent the email as suggested to verification@udemy.com. I don't know if I have missed anything, because there is no response on the service request, and there is no response from verification@udemy.com as well.

Can somebody tell me whom to contact? Or, provide some help

4 Replies
ElianaC
Community Moderator
Community Moderator

Hi @RekhaGarg  We ask instructors to expect a response time of approximately 2 business days from the time you reached the team, as this may vary depending on the volume of tickets received and right now there is a spike in the verification process too which is currently leading to longer waiting times.

 

You can feel free to bump the ticket by reaching out to policy@udemy.com, but I'm sure the team will get back to you as soon as your email is next.

 

Concerning the removal of an account based on verification time, our Trust & Safety team is best equipped to answer this for you. Be sure to include it in your email and they will gladly help you out.

 

Eliana Cerna

Udemy Community 

The alternate verification process didn't take long. The current pandemic situation prevailing due to which the team is having fewer people on board. The verification process requires you to put a statement in writing along with your video stating the statement. I have also gone through an alternate verification and got verified quickly by the team.  

The ticket for you is already generated (auto-generated) and the response will also be given by the team in the coming days. The query will also be resolved soon.


@RekhaGarg wrote:

This is the first time I am uploading a course. I have uploaded the course content that I have prepared and while verifying my identity the automated process could not verify my identity even when I submitted my legal name and correct ID card details. I was suggested to use the alternate verification process to send an email with verification video, my full legal name, the course name I want to publish and the content of Statement of ownership or rights. I first sent the email on 29th March, 2020. It was written in the FAQs that it will be verified within 24 hours. But it did not happen, I sent the email a second time, I raised a service request as well. In the courses page, it shows like "Because you failed identity verification your account will be removed on November 19, 2019 2:51 PM. If you believe this was done in error, please complete the alternate verification process with our Trust and Safety team described here." I am really worried about this because I have sent the email as suggested to verification@udemy.com. I don't know if I have missed anything, because there is no response on the service request, and there is no response from verification@udemy.com as well.

Can somebody tell me whom to contact? Or, provide some help


 

CEO
AXE Consultant

Hi! @RekhaGarg 

I hope that you are very well. Welcome to you and Udemy Community!!! :rose::rose::rose::rose:

Thanks for your post!!!Go ahead!!! Move ahead!!! Thanks!!! :rose::rose::rose::rose:

Kazi Harun-or-Rashid

24hr completed i did not get verification 

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