Bad reviews

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Bad reviews

Iam just wondering why students who leave a bad rating dont answer the messages or start a discussion to elaborate more for them! They just complete 5% of the course leave a bad reviews without asking any question! 

13 Replies
Thor
Community Champion Community Champion
Community Champion

For now there are no requirements for students to respond to messages or leave text feedback with any review.

If I buy a shelf on Amazon, I think it is a bad product, I leave a bad review. I may get a refund. I am not obligated to tell you why.

I understand it is hard to fix anything, when you don't know what to fix as an instructor. We all get 1-star reviews with no text, nothing you can do, just shrug and move on.

I can normally tell if a course is bad (in my opinion) within 5%. 


Thor Pedersen - IT , Project Management, and Cyber Security trainer

Bad reviews can be so frustrating. As an instructor, I rather they ask for their money back instead of leaving one star reviews and bring down my percentage...but there isn't really anything to do about it. I do see a lot of instructors (because I take a lot of courses myself) pushing in their course "if you don't feel this is a five star review please message me and tell me what you were looking for or how i can make it better." But honestly, even as an instructor myself, I have never reached out to another instructor to tell them what isn't working for me. I don't leave a bad review, I just leave no review.

@LibbyC84 - 

 

"As an instructor, I rather they ask for their money back instead of leaving one star reviews and bring down my percentage"

 

I could be wrong but I think Udemy allows someone to leave a 1 star rating, get a refund and their rating says. It does not get removed if the students gets a refund.

That's good 

I think you are right about that- that people can leave a review and get their money back. I just wish if they were going to get their money back they wouldn't leave a bad review because it is so harmful for us instructors. Low reviews and without leaving solid feedback that can help us grow is also frustrating. 

Agreed with statement.

 

I personally base of review to decide the course.

Hello everybody! As I know, if student gets his money back, review will be deleted after 90 days from that moment. But I can be wrong.

If you get a lot of reviews it does not matter. If you get 10 1 stars and 20 5 stars, it probably does not matter. That is why you should continually ask for reviews using the Udemy suggested language.

 

"I hope you liked the course but please review a review and share your thoughts either way."

@LibbyC84 - Unfortunately you are going to have to accept the fact that Udemy's rating and review system is just flat out broken and lends itself to abuse.

 

I have found that roughly 1 in 5 students leave a rating. About 1 in 4 of those leave a review. About 1 in 2 of those leave a review that is useful. So, if my math is right, maybe 1 in 40 students leave a useful review.

 

I have simply stopped looking at reviews. I honestly have not looked at a single review in months. I do look at ratings on occasion because of promotions that I do, and I like to highlight my courses that are highly rated (4.5 or higher). 

 

I have seen so many instructors on this forum tell new instructors to focus on improving quality. Well, when only 1 in 40 students leave a useful review, that is pretty impossible to do.

Good 

That's useful information, i guess we need to give our best and let the rest taken care off.

I got a 1-star review a few days back. When I asked what he/she found wrong with the course there was no reply but this morning the student changed the 1-star to 5 star rating and wrote a review 

Very good 

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