Iam just wondering why students who leave a bad rating dont answer the messages or start a discussion to elaborate more for them! They just complete 5% of the course leave a bad reviews without asking any question!
For now there are no requirements for students to respond to messages or leave text feedback with any review.
If I buy a shelf on Amazon, I think it is a bad product, I leave a bad review. I may get a refund. I am not obligated to tell you why.
I understand it is hard to fix anything, when you don't know what to fix as an instructor. We all get 1-star reviews with no text, nothing you can do, just shrug and move on.
I can normally tell if a course is bad (in my opinion) within 5%.
Bad reviews can be so frustrating. As an instructor, I rather they ask for their money back instead of leaving one star reviews and bring down my percentage...but there isn't really anything to do about it. I do see a lot of instructors (because I take a lot of courses myself) pushing in their course "if you don't feel this is a five star review please message me and tell me what you were looking for or how i can make it better." But honestly, even as an instructor myself, I have never reached out to another instructor to tell them what isn't working for me. I don't leave a bad review, I just leave no review.
"As an instructor, I rather they ask for their money back instead of leaving one star reviews and bring down my percentage"
I could be wrong but I think Udemy allows someone to leave a 1 star rating, get a refund and their rating says. It does not get removed if the students gets a refund.
I think you are right about that- that people can leave a review and get their money back. I just wish if they were going to get their money back they wouldn't leave a bad review because it is so harmful for us instructors. Low reviews and without leaving solid feedback that can help us grow is also frustrating.
If you get a lot of reviews it does not matter. If you get 10 1 stars and 20 5 stars, it probably does not matter. That is why you should continually ask for reviews using the Udemy suggested language.
"I hope you liked the course but please review a review and share your thoughts either way."
@LibbyC84 - Unfortunately you are going to have to accept the fact that Udemy's rating and review system is just flat out broken and lends itself to abuse.
I have found that roughly 1 in 5 students leave a rating. About 1 in 4 of those leave a review. About 1 in 2 of those leave a review that is useful. So, if my math is right, maybe 1 in 40 students leave a useful review.
I have simply stopped looking at reviews. I honestly have not looked at a single review in months. I do look at ratings on occasion because of promotions that I do, and I like to highlight my courses that are highly rated (4.5 or higher).
I have seen so many instructors on this forum tell new instructors to focus on improving quality. Well, when only 1 in 40 students leave a useful review, that is pretty impossible to do.
I got a 1-star review a few days back. When I asked what he/she found wrong with the course there was no reply but this morning the student changed the 1-star to 5 star rating and wrote a review