First course and the first bad review

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First course and the first bad review

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So I received my first bad review and it is painful to say the least. I responsed to the student's comments and kept it positive. Basically, said "Thanks for the feedback and I'm always growing and making better courses".

I find it odd that some one gave me a bad review when they never even message me and asked for help. i think this just drives me more to continue to grow and make better courses.

I'm not foolish enough to believe that I'm always going to get five stars, but this first one is painful.  Anyone else remember their first bad review?

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Oh yeah. It hurts and especially when it's out of the blue, when you never received a single question from the student.

I tried to follow up etc but it honestly never helped.

Just take in the feedback of there's any, reply politely and move on

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I have recently started my free courses and learning how to be online instructor. I completely agreed with this kind of reviews  sometimes make all instructors little disappointed and discourage specially when there is no conversation and discussion happened . I would like to suggest on this issue, if it is possible to not to publish the review less than 4 stars without mention it. This will give all instructors to improve the quality of course.


@PaperedChef wrote:

Dan, I also get bad reviews and they hurt, especially when you check the stats and see that they completed less than 10% of the course and didn't even give it a chance. I try to reply to all of the feedback which is positive overall. When someone just gives you a couple of stars without a comment, there is not much to say. At least when they give constructive feedback, you can reply with something specific. I have added a lot of content to my courses based on feedback from the students. It is nice when I can reply back to their feedback, explaining that I have updated the course, based on their feedback. I feel your pain. Just move on. There will always be haters. 


 

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Oh yeah. It hurts and especially when it's out of the blue, when you never received a single question from the student.

I tried to follow up etc but it honestly never helped.

Just take in the feedback of there's any, reply politely and move on

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Dan, I also get bad reviews and they hurt, especially when you check the stats and see that they completed less than 10% of the course and didn't even give it a chance. I try to reply to all of the feedback which is positive overall. When someone just gives you a couple of stars without a comment, there is not much to say. At least when they give constructive feedback, you can reply with something specific. I have added a lot of content to my courses based on feedback from the students. It is nice when I can reply back to their feedback, explaining that I have updated the course, based on their feedback. I feel your pain. Just move on. There will always be haters. 

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I have recently started my free courses and learning how to be online instructor. I completely agreed with this kind of reviews  sometimes make all instructors little disappointed and discourage specially when there is no conversation and discussion happened . I would like to suggest on this issue, if it is possible to not to publish the review less than 4 stars without mention it. This will give all instructors to improve the quality of course.


@PaperedChef wrote:

Dan, I also get bad reviews and they hurt, especially when you check the stats and see that they completed less than 10% of the course and didn't even give it a chance. I try to reply to all of the feedback which is positive overall. When someone just gives you a couple of stars without a comment, there is not much to say. At least when they give constructive feedback, you can reply with something specific. I have added a lot of content to my courses based on feedback from the students. It is nice when I can reply back to their feedback, explaining that I have updated the course, based on their feedback. I feel your pain. Just move on. There will always be haters. 


 

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GregReverdiau
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It is tough indeed. If you think the feedback is worth it, it's a good way to improve your courses. After a while, if most of your feedback is positive, you will just ignore them. Like @Thor  mentioned once, even the Atlantic ocean has a 3.9 stars on Google. Haters gonna hate 🙂 

Greg Reverdiau - Airplane and Drone Training

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@GregReverdiau 

 

How does an instructor go about improving their course when Udemy allows students to leave a 1 or 2 star rating with no comments? And this seems to happen most of the time, not just to me, but to a lot of instructors, as I look at their ratings and reviews.

 

Of all the ratings I've gotten that are 1 or 2 stars, maybe 10% leave any comments and maybe 1% leave a comment that is useful.

 

It's been my experience that roughly 1 in 5 students leave a rating. About 1 in 5 of those that do give a rating leave any comments. And, only 1 in 5 of of those that leave a comment leave a  useful comment. It's virtually impossible to know how to improve a course when Udemy allows this.

 

I've read many of your posts on this subject and your typical response is, "improve your course". Well, that's good advice but Udemy seems to be working against instructors being able to do this effectively.

GregReverdiau
Community Champion Community Champion
Community Champion

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@RandyMinder 

I know it's frustrating to get 1-star ratings without comments. With that said, you can do several things to improve your course: 

  • Look at your competition and compare to what you are doing. Do you see a difference in video quality, editing, audio quality, etc...
  • Find a group of people who are interested in taking your course and provide you feedback. Give them the course for free. Maybe come up with a few categories that you would like them to give you feedback on. The goal here is not to get a Udemy review but to get feedback on your course. I've done this before by going to Facebook groups that match my audience. I sometimes do it now with my current students. 
  • Send your course to friends and family and ask them for honest feedback. Not always easy to do. 
  • Pay someone to do the course and give you feedback. 

I hope this helps. 

Greg Reverdiau - Airplane and Drone Training

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I just got my first bad review (and it was really bad... 1 star for every concept), and yes, it did hurt, but what was really annoying was the fact that the rating didn't include any comment whatsoever... I understand it's not the student's job to help me get better at this but the fact that they didn't even bother to leave a comment makes me wonder about the seriousness of their rating... should I flag this review? 

---

Ayudo a desarrolladores PHP a salir de jr.
Helping PHP devs get past jr. level

https://academy.leewayweb.com

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@mchojrin wrote:

I understand it's not the student's job to help me get better at this but the fact that they didn't even bother to leave a comment makes me wonder about the seriousness of their rating... should I flag this review? 


The student hasn't done anything wrong or violated any policy (as comments aren't mandatory).

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I guess you're right... though it doesn't seem fair to let them so easily give a bad review. Is there a way to see how many classes this particular student watched? Since they didn't ask any question is hard for me to know how to take this.

 

BTW, of course I'd prefer to have good reviews rather than bad ones and it's ok for someone not to like my material. I'm ok with the 30-day money back guarantee, I just feel like there should be some minimum requirements for someone to leave a review (Perhaps 50% of minutes watched or something) 

---

Ayudo a desarrolladores PHP a salir de jr.
Helping PHP devs get past jr. level

https://academy.leewayweb.com

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Hi Guys,

 

I just had the first bad review on my course. Since I have recently started I have only three reviews one of them is pretty bad (one star) the other two are good. I am trying to get feedback from students to find what he/she didn't like about my course. It is painful after so much hard work to receive a low rating without any substantial information.

The law of averages doesn't seem to be on my side as one poor review out of three takes my course rating to 2.65.

Any tips from experienced instructors to a newbie like me would be highly appreciable

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I have a suggestion to Udemy regarding how to use weights to remove intentional bad reviews.  In my case, invariably the bad reviews are coming from students who have signed up for over 50 courses, and are most likely professionals and not real students.  Udemy could analyze and spot such behavior and lower their weightage.  

 

The purpose of Udemy is to bring new instructors, new contents and new students.  An improved weighting system will encourage new instructors and new students to trust the review system and will also help Udemy in Udemy for Business program.

 

Please feel free to seek my help for using Graph analysis to help you identify patterns in student reviews.  It is a nice graph analysis problem.

 

- Neena

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same for me, just one bad review took my course down, my course was hot&new, then...one bad review...

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