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Student not getting course completion certificate


A student of my course has completed all videos & assignments, but she is still not getting her course completion certificate from Udemy. 

Could someone share why this problem occurs? This is the second student who is complaining of the same issue. 

As you can see below, her progress is 100%

2020-12-05 18_35_41-The Complete Sketchup & Vray Course for Interior Design _ Udemy.png

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