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Unable To Enable Certificates For My Learners

Hi Guys, 

 

I have published a course recently and my students are unable to get a certificate from the course even after completing it. I think while creating the course, maybe I didn't enable the creation of certificates.

 

I went through the Udemy docs and found this way on how to enable it - https://business-support.udemy.com/hc/en-us/articles/115007617967-How-to-Enable-Certificates-of-Comp...

 

But I'm unable to find this option in my account. 

 

Please help.

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