Udemy

Hi everyone,   Initial Udemy for Business earnings calculations for September have completed and are in the process of posting to instructor revenue reports. However, secondary effects to the October 6 site instability caused a delay in calculating the exact withholding tax for each instructor. As a result, your withholding estimate for September currently includes the maximum possible withholding for your Udemy for Business earnings.   The updated withholding calculation will be performed early next week. Most instructors who have tax withheld from their Udemy for Business earnings will see the expected tax decrease at that point. Instructors who do not have tax withheld from their Udemy for Business earnings will see no change. We apologize for any confusion this may have caused. If you have any questions, please ask them here or reach out to instructorsupport@udemy.com. ... View more

Hi everyone -   Starting at 08:30a.m. PDT on October 6, Udemy.com and Udemy for Business experienced a few episodes of site instability causing performance issues for our users. The site is stable as of 04:30a.m. PDT on October 7, and we continue to monitor the situation.   Due to site issues, some key tasks were delayed, including instructor payouts and September Udemy for Business revenue calculations. We expect these tasks to be completed by the end of the day on October 8 (PDT).   We have also extended the World Teachers' Day sale an additional day in several countries to ensure that students who experienced issues can participate in the sale.   We work hard to ensure maximum uptime on Udemy and sincerely apologize for the disruption of this incident. We continue to invest in preventing future incidents and improving our ability to respond swiftly.   If you have further questions about this incident, please ask them here. ... View more

Today is World Teachers’ Day (also known as International Teachers’ Day). Established in 1994, it recognizes the 1966 signing of the UNESCO/ILO Recommendation that outlines education standards.   This day is all about recognizing the important role the teaching profession has on society. It’s a time to reflect on your achievements and milestones, no matter how small or large they may be.   2020 is a special (and challenging) year in education, marked by this year’s World Teachers’ Day theme "Leading in crisis, reimagining the future". At Udemy, we think instructors like you are doing just that. This is the year you joined the front lines of education and remote learning became essential. Be proud of your guidance and expertise that you share with the world. It makes a difference!   Saying that is one thing, but we know it means far more coming from actual students. That’s why we asked them to share the impact you’ve had on their lives.      We’re in awe of the courage and hard work it takes to design courses, publish courses, and engage with your students. Without you, there truly is no Udemy.   Teach on! ... View more

  Hello Instructors! Each month, we would like to recognize you for all of your contributions to the Udemy Instructor Community. Whether you are just getting started on your Udemy journey, or you’ve published your 10th course - all of you help make this community a better place for your fellow instructors.   Top Community Contributors A special thank you to our top community contributors in the month of September! 👍 @Anonymous         @Thor         @LawrenceMMiller    Community Posts Highlights @Mufaddal is wondering how many instructors have Udemy as their primary source of income. @biz84 asked about how instructors are using free coupons and how that affects rankings. @iTAS shared their 1,000 student milestone! 🎉   Udemy Announcements In case you missed it, we made several announcements on improvements and updates on the Udemy platform. Check them out below! About reseller partnerships Fall 2020 pricing and marketing updates ... View more

Hi everyone -   As we head into the last few months of 2020, the Udemy team is preparing for some of our biggest seasonal promotions: Black Friday and New Year's.   If you've been around for a while, you know that our approach to marketing and pricing has evolved as we've tailored promotions to each course, market, and moment. With these big sales on the horizon, we wanted to take this opportunity to share some of the ways we're continuing to build a thriving marketplace. Read on in the Teaching Center for updates on new marketing strategies, promotional practices, and ongoing testing.   We invite you to ask questions, give feedback, and share your best Black Friday tips with one another below! ... View more

Hi all,   As you might know, Udemy partners with trusted brands around the world to bring courses to a broader audience. This lets us reach students who might not otherwise discover Udemy, and also lets students use payment methods not yet supported on Udemy.com to make their purchase. Students can currently purchase courses directly on sites like Flipkart in India, Hepsiburada in Turkey, and Newegg in the US.   Last month, you started a discussion about reseller partnerships when you noticed courses being sold directly on Amazon India. You pointed out a lack of official documentation around these types of sales, so we worked with our partnerships team to create some. You can check out the new article here.   Thank you for helping us identify opportunities to be clearer and more comprehensive in our documentation! ... View more

    Hello Instructors! In this new monthly blog series, we would like to recognize you for all of your contributions to the Udemy Instructor Community. Whether you are just getting started on your Udemy journey, or you’ve published your 10th course - all of you help make this community a better place for your fellow instructors.   Top Community Contributors A special thank you to our top community contributors in the month of August! 👍 @Anonymous    @Muslim Helalee    @CarlosDeLeon        Top Community Posts Felt like you had a slow summer? You're not alone. In this discussion in the Published Instructors Club, both new and long-time Udemy instructors share their insights. @MikeXCohen made some great points in the post here pointing out some seasonal variables and new factors that have come up during this unprecedented time.   On a positive note, here @Muslim Helalee shared his story on how he reached his first $1K Milestone on Udemy! 🎉 Udemy Announcements In case you missed it, we made several announcements on improvements and updates on the Udemy platform. Check them out below! Upcoming improvements to the refund system Udemy content policy update Introducing learning reminders! ... View more

During the State of Udemy this past May, we shared that we’re working on improving the refund system in 2020. Throughout the coming months, we’ll be releasing a series of experiments and updates to our existing refund system.   The new refund system will help us set better student expectations and identify refund abuse. Our goal with the new system is to provide a better experience for revenue-driving students, while protecting your course content — and your revenue — from bad actors.    The first improvements that we will be making are to our refund platform. These changes will allow us to track and process refunds efficiently for students and help us to better monitor and enforce our refund policies. With these updates, we hope to better flag and catch refund abuse, while providing risk-free exploration for the majority of students.    In addition to these backend improvements, we will be updating our refund-abuse policies to identify bad actors and limit their ability to request a refund. We will be implementing new thresholds based on: Refund rates Course consumption Repeat course refunds While these are the currently prioritized changes, the work on refunds will not stop there. We will continue to monitor refund trends, reasons, and behavior to identify opportunities for additional improvements, and explore alternative modes of refunds including a credit system.   As our work on refunds progresses, we will continue to provide updates on the project.   You can learn more about the new refund system in our FAQ here.   Teach on! ... View more

Hi Instructors -  We have reenabled the welcome and congratulations messages for free and paid courses on the marketplace and Udemy for Business. These messages were previously turned off due to the unprecendeted surge in traffic and enrollments our site experienced earlier this year. Our engineers are continuously monitoring the systems to ensure site stability.    Please let us know if you have any questions! ... View more

Hi Instructors,   As Udemy continues to grow to serve more students in more parts of the world than ever before, we're making some updates to our content policies. These updates include changes or clarifications regarding restricted topics, Private Label Rights content, and content for young learners. Read more in the Teaching Center. If you have general questions about this update, feel free to ask them here. If you have questions about what a policy update means for you, please reach out to policy@udemy.com for assistance. ... View more

We know that it can be hard to find the right time to learn. That’s why we’ve created learning reminders, a new mobile app feature that allows students to set reminders at the frequency and time of day they are most likely to learn.   Setting a reminder is a great way for your students to stay motivated and on track to finish their courses and reach their goals. Students can select the days of the week and the time of day they want to receive reminders straight to their phones.     Learning reminders are a great way for your students to stay on track and motivated. We hope that you’ll encourage your students to use them in future course announcements and videos. What are you excited about with learning reminders?   Got an idea of how we can make reminders more effective for students, share them here! As always, we’re looking for ways to improve for our instructors and students. ... View more

Hi Instructors! Udemy will be going through site maintenance tomorrow, July 17 from 4-6am Pacific Time. The website (udemy.com) and all related sites will be down or running slowly during this time, so we recommend holding off on publishing any new courses or making edits during this time. ... View more

Hi Instructors! My name is Lili and I am your new Community Manager at Udemy! I will be taking the lead in developing the platform and programs that make the community a great place for instructors to connect with each other, and with Udemy. Also, I would like to introduce the new Welcome & Announcement Category. Here you will find a new blog - Community News - where you can get the latest Udemy platform announcements, community news, user highlights, and more. In the blog, you can subscribe to labels that interest you the most and receive the newest posts straight to your email inbox! To do this, click on a label in the right sidebar widget, for example: Platform Announcement. This will filter all the blog posts by this label. From there, you can click to subscribe to the label. Be sure to check your Notification Settings. You can also visit the new Community Resources board to see information on how to use and navigate the Udemy Instructor Community. This is a great place for new members to learn how to get started in the community.   Again, I am so happy to be here as your new Community Manager, and I look forward to hearing from you all! ... View more