Refunds are out of control. First of all Udemy needs to change their back end to make it harder to use pirate softwares to download content. Obviously the option to record their screens will always be available for criminals. I sell 4 courses here, and probably 50%+ of the people that have bought them have requested a refund 1-10 days after buying it. The courses are good quality and the few people that actually bought them legitimately have left great review. So obviously people just come here, buy whatever they want, screen record or extract all the content they want and have 30 full days to request a full refund and we the instructors get screwed in the end. It is ridiculous. I am already looking at all the competitor alternatives out there. You should implement something were the instructor can contact a student who requested a refund and ask them what was wrong. To see if they can justify why they feel they need to be refunded after having started the course.
... View more