I have had several emails with them and they are not clear AT ALL in my option about what the policy is for kids. They said they don't offer kids classes so I gave them a big list of classes on their website, I was saying but wait all these are kids classes.... They just responded thanks that they will investigate the classes. After several emails with them not answering my questions and them just wanting information on who is violating the policy, I give up. I guess they are not willing to release their policy. this is the latest email back and forth My emails To The Trust and Safety Team: I am not trying to report classes that I think are in violation of your policy. I was just saying you have all these kids classes. Can you call me? I don’t think this form of email communication is working. I have several questions as I’ve found over 50 classes targeted for kids on your website but yet you denied my class. I’d like to get further information so I can make my class can be in compliance like these other courses you have published. I’m genuinely asking for help in making my class meet your guidelines any help you can provide would be super helpful. My number is included below. " Their response: "Thanks for the follow up here. We can certainly review your course for policy violations, can you let me know the name of the course in question? Again, we don't permit these types of courses, and we'll go ahead and look into the courses you have reported for policy violations as well. If these courses were to be against our policies, we'll go ahead and act in accordance with our policies. We currently don't offer support via phone, but we'll do our best to help out through emails. Regards, Udemy Trust & Safety
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