Hi @ZiaUrRehman If you see a student who seems to be abusing Udemy’s refund policy, please send a report to out Trust & Safety to policy@udemy.com and we can take a closer look. We also do monitor refund patterns and take steps to address potential abuse.
All that said, I know that it can be frustrating when you see a student who has taken your whole course and then asks for a refund, and we're sorry you had that experience.
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
Multiple refunds have been requested by a student for the same course.
Excessive refunds have been requested by a student.
Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.
We do not grant refunds for any subscription services unless otherwise required by applicable law (please see below for more information).
Eliana Cerna
Udemy Community Moderator
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