Hey @alirezasoroudi, thanks for sharing your feedback. As we mentioned in our post we will be updating our refund-abuse policies and implementing new thresholds based on refund rates, course consumption, and repeat course refunds. These new policies will allow us to address your concerns regarding students completing a course then asking for a refund and those that request a high quantity of refunds. While these are the areas that we're improving now, we will continue to explore ways to improve the refund system by monitoring refund patterns and behavior to identify future policy improvements. As for students that finish a course and request a refund, with the new policy students will no longer be granted a refund if they finish the majority of the course. While we can't share the specifics of what the consumption threshold is, we can assure you that it is well below 100% of the course. We know it's really frustrating to see a review from someone who has asked for a refund. I've passed your feedback and suggestions along to the team for consideration. To provide some insight, we can't delete the review because it is an honest review, even if it's not the best circumstances. However, you can take control of the narrative! Respond to the review and address the points that the student mentioned, so that future students see that you're active and have the right expectations going into your course.
... View more
•
Specialist
