I just got a private message from a student, who was really angry about the horrible audio quality of my course - apparently the audio was constantly breaking off, she heard the music but then no sound, and now she claims my course is "trash" quality wise and wants her money back.
First of all, my courses have really good quality in terms of sound and video and they run perfectly on my computer. So here I am selling my courses on a platform that doesn't provide the same level of quality, customers get pissed off at me and I lose the money from the sale, on top of it. Why am I being punished for Udemy's mistakes?
I've seen this before btw, bad ratings because the platform quality doesn't hold up, but everybody gets mad at the instructors instead of blaming the platform. Maybe some of the tons of money you're making could go into improving this instead of playing around with new colours and shapes.
