Error: "Response does not include the base64 encoded policy!" Bulk Upload

cancel
Showing results for 
Search instead for 
Did you mean: 

Error: "Response does not include the base64 encoded policy!" Bulk Upload

When I am uploading practice tests csv file for my Udemy course, I get the error "Response does not include the base64 encoded policy!".

I followed the instructions and downloaded Udemy's Practice Test Question Template, and tried it both:

1.Uploading the file as it is(without changing anything.) (still got this error "Response......"

2.Uploading after adding my questions, still get the same error "Response...."

 

Anyone had the same issue and how did you fix that?

 

Thank you in advance.

Djibril

24 Replies
ElianaC
Community Moderator
Community Moderator

Hi @DjibrilKwel749 I'm sorry to hear you are experiencing issues while submitting your practice test. Please send an email with the file attached to instructorsupport@udemy.com they will be able to provide you more details.

 

Eliana Cerna

Udemy Community Moderator 

Yes! I'm having the the same problem here.

I've already tested to upload in Chrome (even in incognito window) and Firefox and still got the same error.

And I tested with a .csv that I've already uploaded a few months ago and I'm receiving the same error message.

I am having the same problem. It tried different browsers. It is still not working at all. 

Hi I am getting the same error till awaiting reply from udemy..

Pls share if any resolution.

 

mjv108_0-1644214555070.png

 

Maria R
Community Moderator
Community Moderator

Hi Instructors, thank you for reporting this🙂 Our team is already looking into this, please reach out to so the team can keep you posted on any updates.

Fernanda Rivera

Community Moderator

I am having the same problem too. Please someone share a solution for this issue as soon as you/they find it. Thanks

Hi, I am getting the same error while uploading CSV files please share if any resolution is found.

(it shows - Response does not include the base64 encoded policy! )

ElianaC
Community Moderator
Community Moderator

Hi @SecbayInc.093 and Everyone. The error you are receiving can be linked to several different causes, but we suggest checking a few things:

 

  1. You should check if you're behind a firewall that is limiting what info can be sent and received. Some Firewalls may prevent you from sending/receiving data without our service being whitelisted.

  2. Also, in some cases, your machine's time zone may not be set up correctly--this can throw a lot of things off, strangely enough, so we'd suggest making sure your computer's time zone matches your local one.

 

If after reviewing these items the issue persists, I'd ask that you please an email to instructorsupport@udemy.com with the following information: 

  • A screenshot of the JS console

  • A copy of the CSV file you are attempting to upload 

  • The name of the course you are attempting this on 

Hope this helps!

 

Eliana Cerna 

Udemy Community Moderator 

I did what you said. There is no response until now. There was no issue before. why we are having it now?

Already sent all screen shots till issue not resolved

ElianaC
Community Moderator
Community Moderator

Hi @ArthurLarse907, thank you for submitting a ticket to Instructor Support with the required information. Our team is currently receiving a significantly higher volume of support tickets than normal, and as a result, responses from our team have been delayed. Don't worry you'll hear from them.

 

I sincerely apologize for the inconvenience. 

 

Hi I am getting the same error, give priority to the case , it seems to be a general problem , many people have the same issue

Bella
Community Moderator
Community Moderator

Hi @Arcaan02, thank you for letting us know you are also having this issue. I sincerely apologize for the inconvenience that this is causing. I can assure you that our team is doing their very best to get this resolved ASAP.

 

If you haven't yet, could you please reach out to our Instructor Support team just so they can add you to the list of users who are experiencing this issue and provide an update once it is fixed? 

 

Thank you for your patience and collaboration. 

 

Bella Almeida

Udemy Community 

I am going through this thread and sadly I am also one of those affected. I'll be sending a mail to instructorsupport@udemy.com as suggested and hope to get a fix soon.

Do we have a solution / workaround? I have written to support team. This issue exists even while trying to upload  "Udemy's Practice Test Question Template". 

 

Thanks in advance.

ElianaC
Community Moderator
Community Moderator

Hi @JM24031977 I'm sorry to hear you are experiencing this issue. The report has been made to our specialist; however, we don't have a deadline when this will be fixed. There is a workaround and it might take a bit more of you time to upload the questions, but we have seen this has helped other instructors. We know is not ideal, but you can try to upload the questions one by one or use a Mac using chrome. 

 

Thanks for your understanding.

 

Regards,

Eliana 

Hi @ElianaC , Thanks for the message. 

Happy to share that I am able to do a work around. I have successsfully uploaded csv file from chrome browser in my android (v 11) phone. This worked for me. 

Note, this is not an official solution, I am just sharing my experience if it helps.

 

Regards,

jimmy

 

ElianaC
Community Moderator
Community Moderator

@Let's Sprint I'm glad to hear you were able to use a workaround to upload it, thanks for your understanding and support. 

 

Eliana Cerna

Udemy Community Moderator 

This looks like a recent one. I am developing a course but unable to upload any further. In touch with Instructor support and its going to be couple weeks. I even sent hints. The Fine Signing having issues - most likely the JS script returning Json result which is interpreted incorrectly. Hopefully it will be resolved soon.

Eliana - btw all you suggested has been tried or sent  - s/s showing error; different browsers; confirming time zone is good. 

cancel
Showing results for 
Search instead for 
Did you mean: 
Audio and video solutions
Figure out how to create the best audio and visual set-up for your price point and skill level. This is a great place to chat about different mics, green screens, video editing software, and more.
Top Liked Authors