Sound being blocked for student.

[Lindy]

Hey all,

One of my students is having big issues with sound.  In chatting with Udemy this morning to figure out it out, they figured it must have something to do with popups blocking the sound.  She was told to go "incognito" in the settings, which worked temporarily, but it seems she is having the same issue again.  Any suggestions that I can pass on to her? 

Thanks in advance! 

[KylePew · Accepted solution]

I’ve had the students clear the cache in the browser and that seems to fix the issue.

[ElianaC]

Hi @Lindy I'll recommend you to redirect your student to reach out support@udemy.com here. The student support team is best equipped and will be happy to answer any questions regarding sound issues. 

Eliana Cerna 

Udemy Community Team

[Lindy]

Oh, she actually has and the suggestions worked temporarily, so I thought I'd see what else I could find out. I'll direct her back to the suppport team to see where she goes from there.

Thanks!