promotional video problem

[NohaTalatAh560]

Hi,

I have a problem with my new course promotional video. When I uploaded the video, it didn't upload correctly although the quality is at least 720p. I made another video with 1080 p quality and the problem is still. Could you help me, please?

[ElianaC]

Hi @NohaTalatAh560 please reach out to the support team they will be able to provide you more details about this at instructorsupport@udemy.com.

Eliana Cerna

Udemy Community 

[ZainSyed469]

I have the same problem. My video was over 720p. I even rerecorded. Any solutions. 

[LearnwithMae]

Mine too. Same problem. Please help. I'm stuck for 2 hours trying to make this promotional video. 

[MariaG]

Hey @LearnwithMae  and @ZainSyed469 , the best thing to do here is to write to the support team (instructorsupport@udemy.com) so they can troubleshoot to find out what causes the issue.