Hello Instructors,
We wish to address a situation regarding duplicate payments received by a small number of instructors using PayPal for payouts.
We want to assure you that we are fully aware of this issue and have taken steps to ensure this does not occur again. If you received a duplicate payment, please do not attempt to return the extra amount to Udemy via PayPal. The excess payment amount will be properly deducted from your account balance in the upcoming months. We will reconcile the double payments without additional inconvenience to you.
We understand the importance of accurate and timely payments, and we sincerely apologize for any inconvenience this issue may have caused. Please rest assured that this situation is being handled with the utmost priority.
If you have any questions or concerns regarding this matter, please do not hesitate to reach out to our instructor support team. We are here to assist you and address any inquiries you may have.
Thank you for your understanding and cooperation as we work to resolve this issue promptly.
