My course was Banned? without even reaching out prior to banning the course

[rmathisen]

Hello,

Can you please explain why my CompTIA Notes course was Banned?
I feel like Udemy shouldn't ban courses without an explanation.
I don't understand how I could just wake up, look at my courses, an see that 1 has been banned.
This hasn't been the first time something like this has happened.

Please let me know how I could get this course back up & running.

Thank you,
Robert Mathisen

[RandyMinder]

Hello @rmathisen - I don't think anyone here is going to be able to help you. We're all just instructors and moderators here. You will need to reach out to Udemy instructor support and instructorsupport@Udemy.com (I think).

I will say though this appears to be an on-going issue with instructors. Courses get banned or taken off-line with no explanation from Udemy as to why or what the instructor needs to do. This is one area Udemy can certainly do a MUCH better job.

[rmathisen]

Thank you so much @RandyMinder
I appreciate this, and completely agree

[MarinaT]

Hi @rmathisen, 

I'm sorry to hear one of your courses was banned from our marketplace.

As @RandyMinder said correctly, unfortunately, we can't provide account-level support here in the community. The best is reaching out to our policy team at policy@udemy.com directly.

Please rest assured that both feedback was forwarded to the internal Udemy team. 

I hope you will find a solution soon!🤞

[rmathisen]

Thank you for your response.
....but, this is still very frustrating.

I emailed Policy@udemy.com, and hope they get back to me soon.

Thank you,
Robert

[MarinaT]

I understand 😕. I'm sorry!

Please let us know if there is anything else we can do for you. 

[rmathisen]

Any idea how long this unwarranted course ban lasts?

Can you please ask someone from Udemy to respond to my email?

Thank you!
Robert

[ThomasHruska]

how long does it take to get an answer from the policy-team?

[ElianaC]

@ThomasHruska It usually takes 2 business days to get a response from them. 

[rmathisen]

Can you possibly ask that someone reaches out to me?

Still very frustrated about this.

Thank you,
Robert