One star w/o any feedback

[PC523]

Hello All, I wanted to learn from the champions about one star feedback.

Is it okay to ask for a feedback? just one star w/o any input doesn't help to make things better

What are your experiences?

Should instructors not do anything or ignore it?

Also, is it possible for someone just provide feedback w/o being a student? The one who provided the feedback is not a student. 

Sorry for many questions but totally take your help. 

[FrankKane · Accepted solution]

My advice is to ignore it. You can ask for additional information from the student in the review response, but it's very rare that you will get a response. Some instructors direct message these students, but I don't think that's a very good experience for the student

We all get these one-star reviews with no text from time to time. It really doesn't matter how good or bad your course is. I see you're offering a practice exam for a certification; it may just be that the student didn't pass and they are taking it out on you.

It's a much more productive use of your time to find ways of getting more reviews (within Udemy's policies) so that the occasional one-star review carries less weight on your average review score.

[ElianaC]

Hi @PC523, reviews from students who request a refund are not removed. We can't delete the review because it is an honest review, even if it's not the best circumstances. If they included a comment, you can take control of the narrative by responding to the review and addressing the points that the student mentioned, so that future students see that you're active and have the right expectations going into your course.

Eliana Cerna

Udemy Community 

[PC523]

Thanks Eliana.

It was just a selection of one star with no additional verbiage. So, are instructors allowed to ask for addl. info so that other students can be benefitted by it including the instructor?

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[FrankKane · Accepted solution]

My advice is to ignore it. You can ask for additional information from the student in the review response, but it's very rare that you will get a response. Some instructors direct message these students, but I don't think that's a very good experience for the student

We all get these one-star reviews with no text from time to time. It really doesn't matter how good or bad your course is. I see you're offering a practice exam for a certification; it may just be that the student didn't pass and they are taking it out on you.

It's a much more productive use of your time to find ways of getting more reviews (within Udemy's policies) so that the occasional one-star review carries less weight on your average review score.

[PC523 · Accepted solution]

Thanks FrankKane .. trying to learn the process .. I am happy with your response and kind words. 

[SerbanStoenescu]

Hi, 

I reply to all reviews, positive and negative. For negative ones, I always ask for feedback. 

I have never gotten any explanation from those people, but many of them changed their rating from one star to 2.5 or 3.

Which is quite interesting. 

Just my experience, I only have one course, so I am not an expert.

Cheers!