Payoneer Account is not connected

[SR19]

I have linked my Payoneer account with Udemy and at payoneer end Udemy is showing as funding source.

But at Udemy end its not activated yet. Refer the below screenshot.

Have contacted Payoneer multiple times and they confirmed everything is fine at their end and blaming Udemy for this.

Any one faced this issue and know the solution?

Thanks!

[ElianaC]

Hi, @SR19 I'm very sorry for the inconvenience while setting up your account. At this time you need to reach out to instructorsupport@udemy.com they will be able to provide you with further details on how you can proceed on this case.

Eliana Cerna

Udemy Community Moderator 

[SharonRamel]

Hi @SR19  - I had a slight issue with this - it said I was verified at both ends. However, within Payoneer, I found a verification tab under settings that I had not clicked. I had spoken to them - I was told my account was good to go - but it wasn't. I had uploaded the forms of id - but there was another box to tick that was needed.

Hope this helps you

[SR19]

Thanks @SharonRamel .

Yes I went to verification center and added id prove and updated address.

Can you please let me know what box you are talking about, which I need to tick

Thanks

[SharonRamel]

The Verification Centre as shown above (box-ticking is just a generic term for 'things to do) - as you said you had to ad ID proof - I was also missing that. I got paid this month with Payoneer as usual. 

[claudio.rodriguez@calidadargentina.com]

Same issue. I opned a case at Udemy support, they said "sorry it seems we have a problem connecting to PAyoneer, I'll put your case on hold until we have updates"....this was 11 days ago and still no news  😞

[ElianaC]

Hi claudio.rodriguez@calidadargentina.com yes, there is an ongoing issue with Payoneer and the team is working out to get a solution for it. We thank you for your patience in this matter. 

[SR19]

Hi claudio.rodriguez@calidadargentina.com ,

Any luck? Did you tried with Paypal?