@Bella
I know student satisfaction is paramount and quite rightly so.
Here is a cautionary tale.
Many if my courses include a Diploma of Achievement. This just states what a student has done etc. It is free. To get this you have to have done the workbooks and involved yourself in discussions. Some courses also involve writing a short essay.
A student gave me a 4.5 star review…

So a good course and very happy. He also wanted the Diploma.

It turned out he had been involved in NO discussions and done none of the exercises in the workbook. He was asked where all the homework was. His response a few hours later…
