Students reviews are not reflecting even after 5 days

[LaxmiKant]

Hi,

Recently I have published a course and I have got 10 paid students. Two of them informed me on my YouTube channel that they bought my course on udemy and left reviews. I do not know rating star but 2 ratings are surely left for the course. 

What could be the reason?

[CinnamonTechX]

Same here. I can't see reviews either and they are from different people of which I don't even know them. They messaged me to ask some questions related to the course and then told me they left feedback. No response has been shown since 3-4 days. 

[ElianaC]

Hi @LaxmiKant & @CinnamonTechX Something about the review was flagged by our spam filter. Udemy uses an algorithm to scan reviews and look for behaviors that might indicate that the review is fake/spam. If you believe these reviews were filtered incorrectly, you can reach out to policy@udemy.com and ask them to double-check.

Hope this helps!

[SourabhShukla]

Same here @ElianaC  . Some of my students have reviewed but their reviews are not reflecting , it's been 3 days !

[ElianaC]

Hi @SourabhShukla Please reach out to policy@udemy.com they will be able to investigate further and provide you more details. If you already contacted them don't worry you'll get a reply as soon as they get your email since they work in the order they receive requests. 

Eliana Cerna

Udemy Community 

[CarstenMuessig]

Pls see https://support.udemy.com/hc/en-us/articles/229605048-Udemy-Review-System-Guidelines for Udemy's review policy.