09-18-2019 07:05 PM
Go to solutionHi everyone! Happy to be here. I've enjoyed reading through this section and have learned a lot!
So, I just published my second course. I had published my first last year, then unpublished it and made a better one. I can see improvement! (second one was a lot better than the first, so I assume the third will be better!) The problem is that the captions have not completed their autogenerate for four days. The wheel to the left of each video is still spinning, and I don't know what is happening. I contacted support a day ago, but haven't heard back.
In my first course, it was self-explanatory. They just autogenerated, and I went in and cleaned them up. I am not seeing anywhere to click to be able to fix this. Now I am wondering if I should set to private or unpublish, because the subtitles are a critical part of the course, as it is a language course.
Any thoughts or advice would be appreciated 🙂
Solved! Go to Solution.
09-18-2019 07:15 PM
Go to solutionSupport is pretty swamped right now with reviews being broken and instructors messaging them about that. There could be another glitch in the system dealing with subtitles as well.
09-18-2019 09:37 PM
Go to solutionThis issue is there for more than a week. So don’t expect any quick resolution as it appears it is way down the priority. I suggest you create your own from YouTube at least for your preview videos.
Regards,
Jitesh
09-19-2019 07:02 AM
Go to solutionGive it some time. Mine was spinning for more than a week. :). Yours could be in the queue.
09-19-2019 02:17 PM
Go to solutionHi @InannaVega768 ! This is still an ongoing bug, I'm afraid. /:
We will notify instructors once this issue has been resolved.
Regards,
09-18-2019 07:15 PM
Go to solutionSupport is pretty swamped right now with reviews being broken and instructors messaging them about that. There could be another glitch in the system dealing with subtitles as well.
09-18-2019 08:25 PM
Go to solutionThank you TameraDion! It helps a lot to know that it is just a busy time. 🙂
09-18-2019 09:37 PM
Go to solutionThis issue is there for more than a week. So don’t expect any quick resolution as it appears it is way down the priority. I suggest you create your own from YouTube at least for your preview videos.
Regards,
Jitesh
09-19-2019 06:50 AM
Go to solutionThanks Jitesh!
09-19-2019 06:52 AM
Go to solutionJust an update. It has been resolved now. Pls check your captions.
09-19-2019 06:56 AM
Go to solutionhmmm. Mine is still spinning. Perhaps I published just as there was a problem. I wonder if I should unpublish and then publish again- if that would help. I will give it a little time and see...
09-19-2019 07:02 AM
Go to solutionGive it some time. Mine was spinning for more than a week. :). Yours could be in the queue.
09-19-2019 02:17 PM
Go to solutionHi @InannaVega768 ! This is still an ongoing bug, I'm afraid. /:
We will notify instructors once this issue has been resolved.
Regards,
09-19-2019 07:02 PM
Go to solutionThank you @ErickaNuñez ! As of 2 am UTC time, mine has stopped spinning. I will go ahead and edit a few lectures to see what happens. Will report back if any problems occur. thanks again!
12-19-2023 05:29 AM
Go to solutionI don't know where to publish this, but I have published a course and after ONE MONTH or almost that, no subtitles were added. While I was editing my videos I could have done that, but Udemy promised they would generate their own subtitles for me automatically! Then, obviously, I could edit them.
12-19-2023 06:19 AM
Go to solution@MikaelSigur222 Sorry for the confusion, about subtitles. There was an update about subtitles in here. The auto-generated subtitles will be created for the course after it receives 20 or more enrollments on the marketplace. Now once your course reaches 20 enrollments you will have automated subtitles or you can add your subtitles.
12-19-2023 06:23 PM - edited 12-19-2023 06:24 PM
Go to solutionI will say this in a non-vulgar manner: that's a piece of defecation matter!
I am not satisfied at all with the really LOW!!! standard of quality of service of this platform! It must be this because you have a cash cow... That's why you make it so difficult to actually enter into contact with you through e-mail, most of your clients are really pissed with the fact that you don't provide adequate support..! In old times not many years ago, 2 at best, you provided help through e-mail; obviously I shouldn't have to publish my problem in a forum! Now your platform said that I should show you documents so that I will have to pay you TAXES to be deducible «otherwise I will not be paid», I said: WHAAAAT?! I mean...
User | Likes Count |
---|---|
3 | |
2 | |
2 | |
2 |
Ooops, it looks like you’re not a registered Udemy instructor. Want to become an instructor? We’d love to have you!
Become an instructor Already an instructor? Sign in
You can join the Instructor Club after you publish your first course. In the meantime, you’ll find plenty of help and advice in Studio U.