The same student keeps asking for refunds and signing up again.
I'm a new instructor to Udemy and my course is just a couple months old. I'm not quite sure what Udemy's refund policy is.
A student signed up for my course, asked for a refund, then signed up for my course again and asked for another refund.
How many times are students allowed to do this? Can he continue sign up for my course each month indefinitely and continue to ask for refunds to just take the whole course for free? What is Udemy's policy on this?
Hi @emmarilla, I'm sorry to hear you're experiencing this. I can understand how frustrating it might be to get repeat refund requests from the same student. Please remember that if you see suspicious behavior like this, you can report it to firstname.lastname@example.org for investigation.
Udemy reserves the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
Multiple refunds have been requested by a student for the same course.
Excessive refunds have been requested by a student.