Videos With "Preview Enabled" Not Playing

[SamuelAsherRivello]

Hello,

Regarding my live course https://bit.ly/physics-for-unity-2022-on-udemy, here are some possible Udemy platform bugs I'm experiencing. I'm seeking solutions.

BACKGROUND 

I have preview videos throughout my course that work well. By coincidence I previously had 1 preview per section. Worked great.

Today I added new preview videos into the first section. They are LISTED properly for the user (see image #1). Great.

Clicking on any of them opens the floating video window. Great. However, instead of playing the one clicked, the top-most video is played (BUG) and the new videos from today are NOT listed (BUG).

QUESTION
* What is the suggested solution so that all 5 videos (see image #1) are listed, clickable, and playable?

[DavidV.]

Hi @SamuelAsherRivello,

Thanks for reaching out. I am sorry you are having issues with your Videos With Preview Enabled Not Playing.

I recommend you to reach out our instructor support team here. Our team will be happy to assist you!

Please let us know if your issue gets resolved.

David V.

Community Moderator

[SamuelAsherRivello]

@DavidV. Thanks! I have reported the issue as you suggest.

https://support.udemy.com/hc/en-us/requests/8480931

[AmeyHegde]

Is this issue sorted now? I am facing same issue for my course where the videos I have enabled for preview are not showing up.

[ElianaC]

Hi @AmeyHegde I'm sorry you are facing this issue. Unfortunately, we are unable to replicate the issue. I have accessed your course landing page and played the preview videos and they work fine. Could you please try some basic troubleshooting like clearing cookies and cache? If the issue persist, please submit a formal request to our Instructor Support team.  To contact the team, please open the help center article here and click “Contact Us” on the right. 

Eliana 

Udemy Community Moderator 

[AmeyHegde]

Its working fine now. Maybe it just took some time to update the preview enabled videos.