Experiencing issues? Get help navigating the new community platform.

[JocelynH]

Thanks for joining us in our new community home! We're so happy you're here.

If you're experiencing issues or just not sure how to do something on this new platform, ask in the replies below and someone will help you out! Please include screenshots and links where possible to help folks understand exactly what issue you're encountering. 

If you have questions about Udemy.com or course creation, please check out this post about how to reach Udemy's support teams.

[ChemEngGuy]

Hi!

I was trying to change my current pic (instructor profile) but when trying to upload one of mine, it will not allow me to do it

BTW, my previous profile pic will not show... 

any guess on how can I change or upload it?

Best Regards!

[JocelynH]

Hey @ChemEngGuy, your photo should automatically pull from your Udemy.com instructor profile. Do you have one uploaded there?

[JohnAig434]

Good day everyone, am new and trying to publish my first course but i have been having verification problems.  the current has to do with the fact that i featured some persons who helped record some of my videos. now safety has transferred me to copy right unit. what do i do?

though i have responded to the affidavit from copy right unit

[Abbie]

Hey @JohnAig434, the community is not an escalation channel and I'm afraid we can't look into your specific situation with the team. Please continue to direct any questions you have about this to policy@udemy.com. Thanks!

[JohnAig434]

Hello everyone

i have issue with my profile pic, it has been rejected because it contains text. how do i upload my profile image without it containing text?

[Abbie · Accepted solution]

Hey @JohnAig434, I suggest you reach out to instructorsupport@udemy.com and the team will be happy to help. Feel free to attach the picture you're trying to upload so they can try to update it on their end.

[JanetKFish]

I just joined and wanted to update my avatar . It only gives me the option of the udemy avatar. How do I change it? Thanks for your help!!  Janet

[JocelynH]

Hey @JanetKFish, your photo should automatically pull from your Udemy.com instructor profile. Did you see that when you first joined?

[JanetKFish]

I see it now, thanks for your quick reply and the reminder to fill out the rest of my profile.  

[3MinLanguages]

I just accidentally changed my avatar to the Udemy logo, and now I can't seem to change it back. When I click on the change avatar button, there's only the option to have the Udemy logo

[JocelynH · Accepted solution]

Hey @3MinLanguages, I think if you log out and log back in, it'll change back to the avatar you have on your Udemy instructor profile.

[3MinLanguages]

Yes, that worked 🙂

Thank you for the quick reply

[AmrinGrewal]

I'll be great to have feedback button in plain sight all the time. I'm sure it will help Udemy a lot too. Specially for the first month or so so people can share their feedback easily without going through too many hoops. 

[JocelynH]

Hey @AmrinGrewal, you can continue sharing your feedback for the new community platform in this thread! We'll keep checking it even after the first month.

[Anonymous]

I would like to suggest to the udemy staff to place a direct link to the Udemy community directly within the "Instructor" menu when entering udemy.com so as not to go for a rough ride to join the community.

I would also suggest to allow the Log in automatic when you enter the community (now instead I always have to click on the "Log in" button to actively participate)

[GregReverdiau]

If you have access to the "new" instructor dashboard, there's a little suggestion tab at the bottom right of the screen, I recommend you send that suggestion there. I've suggested a few things already using that functionality and it's easy to access. I like your automatic login idea. 

[SalJade]

thanks Greg! Have just done that!

[JocelynH]

Thanks for the suggestions @Anonymous! Happy to share them with the team and see what we can do.

[CosminGrigore]

Hey, I don't know if this is the right category for this kind of post. I am thinking of having a topic where we can propose different improvements for the new community.

I will start.

1. I received an email about some updates and clicked on a notification from there. Saw an interesting reply to my message and wanted to post something. I hit the Reply button and needed to login. After login I wasn't redirected to the post I wanted to reply to, so I had to search it. What do you think ?

2. Another one. After creating this conversation, I realised we don't have an HTML editor and all the formatting is lost. I had to add html tags by myself

[JocelynH]

Hey @CosminGrigore, you can share your feedback in this thread 🙂 

1. Thanks for the heads up! We'll look into this.

2. I'd recommend formatting within the platform so that everything looks the way you want it to when you press "post". 

Hope that helps!

[CosminGrigore]

Thanks for moving it. For 2. - I cannot, because a plain textarea is shown (there's no HTML editor when you want to reply). Actually I am 100% sure there is one, because I can see it for 1 sec and then it disappears.

[JocelynH]

You can use these options:

Is there something else you're looking to do with formatting? 

[RicardoTeixeira]

Hi everyone, I am Ricardo Teixeira from Recife, Brazil. I published my first course on Udemy last april and keeps contact with this instructors community and other community for portuguese speakers. 

So, the question is pretty clear on the title of this post: Do you agree that this Community is open for everyone?

I am asking this because it is open! To me it is not a good thing. Here we discuss all kinds of strategies, share cupons to other instrutors and some people share his earns and a bunch of other things that I do not consider open to the world.

In the pontuguese community an topic was created to share our courses and some intructors started to send links with free coupons. Every people with the link of that conversation can take these courses for free when it is shared directed to intructors. The login is only needed to publish or like but not for reading.

Please, share your thoughts about it.

[JocelynH]

Hi @RicardoTeixeira, welcome to our new community home! Conversations in Studio U in all languages are currently readable by anyone. We have a wealth of knowledge in our community, and we hope that this will help give your advice    stories more visibility with people searching for information about online course creation.

That said, I do hear what you're saying in regards to the Portugese community. I will share your feedback with the team and see what we can do!

[Amit]

Is there any link on the main udemy site that I can click on and visit the community website and similar link on community.udemy.com to return to udemy.com site? Right now it seems as if both are different websites.

[GregReverdiau]

There’s a link from your instructor profile but it’s not highly visible. There won’t be a link on Udemy.com itself because the platform is designed for students primarily and this platform is not. I created a bookmark to get here quicker. 

[SalJade]

Hi @JocelynH - thanks for this post- I am having some problems with the new dashboard- in the new section where I click on students enrolled in my course- there doesn't seem to be a search button to look up if students are in fact enrolled in my course- but rather a 'meet your students' which only snapshots a few students and not the full enrolment list. I've had a facebook study group connected with my course for 5 years for the students to exchange and practice- (there's no marketing in it - it's purely for study purposes) but now I can't check to see if they are enrolled - there doesn't seem to be a search function like before where we could enter a student's name to check if they are indeed enrolled in our course. This is also really useful for when students ask questions on Messenges- and Q and A - if you know how far along they are - you will know if they have lectures coming up that pertain to their questions - or if they have already passed the lectures and just need further clairfication- or missed key points for some reason. Is there something I am missing here about how to identify if students are enrolled in your course ? Thanks Sal 

[JocelynH · Accepted solution]

Hey @SalJade, you can see the search and student list by going to the Courses homepage, hovering over the course you're interseted in, clicking "Edit/Manage course" and then clicking "Students" under Course Management. We do hear that it's difficult to find, so we're working with our team to see how we can improve that flow.

Also, feel free to start your own conversation thread next time! This one is about navigating the community platform, not the new instructor view 🙂

[SalJade]

thanks @Jocelyn! much appreciated! 

[JohnAig434]

Good day great people. Am having issues with my profile image, it has been rejected because it contains text. How do I resolve it?

[MumtazMangi2020]

Hi,

I want to share a concern the from the May, 1st, I am active on udemy.com. created first verification and test video.todate I am unable to get reviews or feedback on my course objectives submitted with the course as: Brand Management of Goods and Services. 

Please guide me,

Regards,

Mumtaz Ali Mangi 

Assistant Professor- Design and advertising 

[ElianaC · Accepted solution]

Hi @MumtazMangi2020we are receiving a significantly higher volume verification process and test videos than normal, and as a result, responses from our team have been delayed. Don't worry you'll hear from them once you are next. We shared this as an announcement in the community. You can check it out here.

Eliana Cerna

Udemy Community 

[MumtazMangi2020 · Accepted solution]

Ok thank you for precious advice.

Regards

[MarkoRadovic]

Hello team!

I have a problem on which I couldn't find an answer: I do not see completed assignments from my students (it's the empty list and I have a confirmation from at least one student that assignment is sent).

Do you have an idea how to tackle this?

Thank you!
Marko

[MustafaAtef079]

Really, I appreciate your words. Thanks for your help.