Thank you for responding, Katie. Being heard, not judged, means a lot to me. Thank you for that. I've already written to the Support team Ryan suggested and have not received a confirmation that they received it, so I'm assuming no one is there. As you may know, even in the best of conditions, it often takes several days for Support personnel to get back to persons who write to them. I anticipate it will take several days for Support to get back to me regarding my request. So you know, my concerns are: 1) with payments automatically coming out of the account this was to go into, I need to transfer some funds into the account if I will not be getting paid today, which it appears is the case. 2. I'm also concerned about the time it is taking to fix whatever the problem is. I say this in present tense because if I and perhaps others still are not receiving their royalties, there may be an unresolved problem that those who have received their payment would not be aware of. 3. I'm concerned about the time this problem persisted because in my experience, working in IT (mostly network security), outages like this generally are due to equipment failure or hacks. I would especially appreciate knowing if this failure was due to hacking and if any sensitive information (such as telephone numbers, SSNs, addresses, etc.) has been compromised. Thanks!
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