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Trust is essential and you are right to ask the question. That is particularly true if the topic is soft skills, management skills, etc. versus a technical process. Why should I listen to you?

The answer is "who are you?" What is your genuine experience that equips you to share your knowledge. You have to speak honestly about who you are and your experience with the course topic. You can't fake it. Don't teach a topic in which you have no experience. You first have to be honest with yourself in recognizing your own skills and experience.

Your promo video in addition to introducing the topic and goals of the course should also include your background. Establish your credibility.

It works for me. I contacted Udemy a few hours ago and got two responses, and my issue is now resolved.