Best Of

Hi everyone, has anyone noticed a drastic change of their course ratings today (Sep 20, 2024)?

I have a course that has no longer any reviews (showing 0) on its landing page nor in the dashboard, while my 2 other courses went from 4.11 to 4, and 4.19 to 4.10. They all have hundreds if not thousands of reviews, so all this doesn't make sense.
Maybe due to the GenAI update?
If anyone from Udemy can confirm, thanks!

I tried to submit a ticket through the "Contact Us" but the process is horrible I have to sadly say.
The chatbot is completely inadequate and has a hard time even understanding something like "Start an issue ticket"

I stated in the inquiry that "there is a bug in how Udemy calculates Ratings" and all I got was a looped reponse about "Oh this is how we calculate ratings" with some links to Udemy posts… and then is went with "Oh you have an issue with getting a payment"

Oh boy…

@ElianaC Thank you for your quick response! However, is it really helpful if we individually flood the support team with requests if this is a general bug?